Business Risk Analyst

About Digicel

Digicel is a major provider of digital communications, offering wireless and fibre-based network services across 25 markets in the Caribbean, Central America, and South America. The company supports nine million customers through mobile, home, and business offerings and plays an important role in improving digital access and economic participation across the region. Its operations are guided by DIGI values: Diversity, Integrity, Growth, and Innovation, with a workforce of 5,000 employees focused on creating value for customers, communities, and the countries it serves.

For more information, visit the company website.

Role Purpose

The Business Risk Analyst will oversee business risk controls and alerts, perform first-level investigations to understand the nature of issues, and coordinate with the relevant teams to reduce future exposure and close incidents efficiently.

Key Responsibilities

• Review revenue assurance reconciliations and fraud prevention controls on an ongoing basis.
• Identify, investigate, and analyze reconciliations and fraud alerts that exceed accepted KPI thresholds to determine the root cause.
• Escalate unresolved matters to the appropriate teams and track them through investigation and resolution until the incident is closed within the required timeline.
• Log incidents that negatively affect the business in the incident management system, including estimates of revenue loss or other damage where relevant.
• Validate new products, services, and promotions after launch to confirm they are billed and processed correctly and are protected from abuse and fraud.
• Conduct one-off investigations related to customer reports of fraud or scamming.
• Perform testing to identify possible fraud patterns and revenue leakage scenarios across the business.
• Update and maintain system parameters used to detect emerging fraud or leakage risks, following the business risk change management process.

Qualifications and Experience

The role calls for a bachelor’s degree or equivalent education and/or practical experience, along with at least 2 years of hands-on work in Data Analytics, Business Intelligence, or Fraud Management. Candidates should also have more than 3 years of experience in at least one relevant programming or control language, such as Java, C++, .NET, or C#.

Functional Skills

Strong numerical ability, analytical thinking, and presentation skills are essential, along with the ability to work and communicate across IT, technical, and commercial teams. The position also requires knowledge of Oracle Database PL/SQL, an understanding of telecom systems and networks, familiarity with BSS platforms such as billing, order management, CRM, and accounts receivable, and experience in data analysis using Python or R.

Additional Information

This description outlines the typical scope and seniority of the role, but it is not a complete list of every task or responsibility. The successful candidate may be asked to take on other duties as needed. All employees are expected to help keep the workplace safe, tidy, and orderly, while following safety procedures and rules at all times.