Business Retail Advisor - Galway

About Vodafone

Vodafone is dedicated to creating a more connected, inclusive, and sustainable future through technology, empowering people to build a better tomorrow.

Role Purpose

As a Business Retail Advisor, you will drive sales and assist the store in meeting targets, while ensuring every customer receives exceptional service tailored to their needs, fostering strong customer loyalty. This senior retail role involves achieving individual business goals and various KPIs defined by the Store Manager. Additionally, you will support the Store Manager in promoting business connections within the store.

Working alongside the Business in Retail Business Development Manager (RBDM), you will sell business solutions to Soho and SME customers in the store's area, collaborating to generate and close new business opportunities. While both you and the RBDM share new business targets, the RBDM also pursues leads beyond the store; hence, you are expected to identify and forward any potential business leads involving six or more connections to the RBDM.

Further, you will mentor and support your store colleagues on new products, procedures, and processes, championing business connections within the store environment.

Key Responsibilities

• Act as the business interests representative within the store.
• Achieve individual sales targets.
• Promote and upsell additional products for business customers such as Landline on Mobile and bulk text services.
• Ensure timely and accurate completion of all administrative tasks related to your role.
• Drive Pilot KPIs including volume sales, business mix, and TNPS.
• Build a loyal customer base by delivering excellent customer experiences.
• Take responsibility for resolving customer issues fully and promptly.
• Understand and exceed customer expectations through Vodafone’s products and services.
• Maintain a customer-centric perspective in all activities.
• Serve as an ambassador for the Vodafone brand.
• Collaborate within the team to support customers and enhance sales and customer satisfaction.
• Educate and enhance the team’s knowledge on business products and services.
• Coordinate lead management with local hunters and the RBDM for larger accounts.

Candidate Profile

• At least 2 years of retail experience, preferably at a senior sales level or higher.
• Proven ability to engage with both consumer and business customers.
• Working knowledge and enthusiasm for data products and smartphones.
• Up-to-date awareness of industry trends and competitor activities across customer segments.
• Strong communication skills, able to interact positively with both customers and team members.

Benefits and Career Development

Joining Vodafone offers significant opportunities to advance your career, from retail advisory roles to positions like Assistant Manager and beyond at Head Office.

• Competitive commission structure in addition to a base salary.
• Comprehensive training programs and access to Vodafone University for skill development.
• Exclusive discounts on Vodafone products for you, family, and friends.
• A wide range of additional benefits.

Workplace and Culture

Vodafone promotes an inclusive and supportive work environment, encouraging employees to bring their full selves to work. The company is a proud supporter of the LGBTQ+ community and is committed to equal opportunities, ensuring a workplace where everyone can perform at their best.