Business Concierge - Tamworth / Armidale

About ServiceNSW

Service NSW simplifies access to government services across New South Wales through innovative digital platforms and a customer-centered approach. Since 2013, it has partnered with over 50 agencies to provide more than 1,000 government transactions via online channels, phone support seven days a week, and numerous service centres.

Role Overview

The Business Concierge position involves assisting small and aspiring businesses throughout their development phases by providing tailored advice, resources, and support both face-to-face and via phone. Based in Tamworth or Armidale, the role requires traveling through local government areas to maintain strong community connections and understand business needs.

Key Duties

• Deliver personalised assistance and case management to small business clients.
• Initiate and maintain proactive outreach efforts within the local business community.
• Collaborate with stakeholders such as local councils to enhance business support services.
• Work alongside team leaders and business relationship managers to coordinate events, presentations, and outreach activities.
• Handle customer interactions through inbound and outbound communication across phone and digital platforms.
• Establish and nurture ongoing relationships with business clients to facilitate effective navigation of government services.

Candidate Profile

• Experience engaging with multicultural communities; being bilingual or multilingual is highly advantageous.
• Deep understanding of the NSW small business environment and business challenges.
• Adaptability to varying customer requirements while upholding high service quality standards.
• Strong communication and interpersonal skills to build relationships.
• A proactive, client-focused attitude.
• Capability to focus support on businesses within Tamworth and Armidale local government areas.

Essential Requirements

• Possession of a valid NSW driver's licence.
• Readiness to travel across metropolitan, regional, and remote areas of NSW, sometimes with short notice.

Additional Information

This is a full-time ongoing role with a base salary range between $93,490 and $106,841 plus superannuation. Applicants must submit a cover letter (maximum one page) and a resume (maximum four pages) demonstrating relevant experience and role capability. The selection process supports accessibility and inclusiveness, with adjustments available on request. For inquiries, contact the recruitment coordinator directly. The application closing date is 20 July 2026 at 9:59 AM.

Workplace Culture

The Department of Customer Service promotes diversity and inclusion, valuing employees’ varied backgrounds and perspectives to foster a successful workforce. Prospective candidates are encouraged to bring their full authentic selves to the hiring process.