Business Change Consultant

Job Overview

We are seeking a seasoned Business Change Lead to oversee business change, communications, and training initiatives within multiple strategic and technology-driven projects. This role is offered on an initial six-month contract basis with daily rate remuneration and is located on-site in Dublin, Ireland.

Key Responsibilities

• Manage comprehensive change activities across several simultaneous projects, tailoring support considering each initiative's scope, complexity, and organizational impact.
• Evaluate the effects of proposed changes on business operations, employee roles, systems, customer engagement, and procedures.
• Create and implement well-structured change, communication, and stakeholder engagement plans customized for diverse audience segments.
• Perform business impact and readiness assessments, identifying risks, dependencies, and areas needing additional assistance.
• Collaborate closely with project teams, operational managers, and subject matter experts to prepare employees for new methods, processes, and tools.
• Determine training needs and coordinate appropriate learning solutions, including workshops, briefings, digital modules, and train-the-trainer approaches.
• Track and report on engagement, training completion rates, readiness, and adoption levels, offering recommendations for improvements.
• Develop change champion networks and feedback channels to maintain robust engagement and address stakeholder concerns during the change process.
• Provide support during implementation and post-rollout phases through reinforcement communications, refresher training sessions, and structured feedback mechanisms.

Experience and Skills Required

• At least five years of professional experience in change management, organizational change, or business transformation roles.
• Proven track record managing end-to-end change initiatives within strategic, operational, or technology programs.
• Strong stakeholder management skills with the ability to influence senior leadership and operational personnel.
• Experience designing and delivering communication and engagement strategies for sizable or diverse employee populations.
• Competency in performing change impact analyses, readiness evaluations, and monitoring adoption progress.
• Capability to design or manage training programs, business briefings, and learning interventions.
• Previous work experience within customer service, contact centers, or operationally focused environments.
• Excellent organizational and planning abilities to handle multiple projects, deadlines, and priorities effectively.
• Exceptional written and oral communication skills, adept at adapting messages to various audiences.
• A collaborative mindset with resilience to navigate complex and evolving workplace environments.

Desirable Qualifications and Experience

• Familiarity with established change management frameworks such as Prosci, ADKAR, or Kotter.
• Experience supporting large-scale transformation, operational model redesign, or organizational change efforts.
• Exposure to portfolio or multi-project delivery settings.
• Track record of creating change champion networks or leading train-the-trainer programs.
• Understanding of instructional design and digital learning technologies.
• Experience in regulated, customer-centric, or complex operational organizations.
• Use of employee feedback, engagement metrics, and adoption data to refine change initiatives.

Educational Requirements

• Degree or higher qualification in Business, Change Management, Human Resources, Communications, or a related field.
• Certification in change management is preferred but not mandatory.

Additional Information

This opportunity is offered as a contract role with a six-month initial term at a daily rate, working onsite in Dublin. Candidates interested are invited to submit their updated resume.

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