Business Application Consultant

About the Role

The IT Business Application Trainer is tasked with providing training on IT applications and processes such as Oracle Fusion, Dealer Management System (DMS), and RD-DMS. This position demands a confident teaching method and profound expertise to motivate participants in face-to-face and virtual sessions.

Key Responsibilities

• Conduct training sessions on ERP and CRM (Sales and Service), DMS, and RD-DMS applications for dealers and on-the-job training (OJT).
• Assist dealers with data entry related to ERP and CRM (Sales and Service), DMS, and RD-DMS, including comprehensive knowledge of associated business processes.
• Design methods and apply metrics to evaluate training effectiveness, creating improvement plans to enhance knowledge transfer outcomes.
• Review the usage and performance of ERP and CRM (Sales and Service) systems, ensuring user needs are met without disrupting their work.
• Collaborate with business partners on ERP and CRM (Sales and Service), DMS, and RD-DMS implementation, knowledge transfer, and process deployment.
• Oversee partner application activities to guarantee adherence to usability and process standards for DMS and RD-DMS.
• Bring in-depth expertise to strategic initiatives related to ERP and CRM (Sales and Service), DMS, and RD-DMS.
• Support the content team in creating training materials aligned with identified training needs.
• Work alongside zonal trainers to facilitate training delivery.
• Maintain and distribute training records on a monthly, quarterly, or as-needed basis to stakeholders.
• Evaluate feedback from knowledge transfer sessions and ensure appropriate follow-up actions.
• Prepare communication materials for dissemination via email.
• Plan and execute employee engagement activities to foster a positive learning environment.

Qualifications and Experience

• Education: Any graduate degree is acceptable; B.E. or B.Tech in Computer Science Engineering (CSE) or Information Technology (IT) is preferred.
• Experience: Minimum of 4 years in IT training, with 1 to 2 years specifically involving Oracle Fusion Applications ERP and CRM (Sales and Service).
• Experience in 1 to 2 Fusion implementation projects will be advantageous.

Skills

• Excellent communication and interpersonal abilities.
• Innovative problem-solving skills and resourcefulness.
• Proactive ownership attitude and initiative-taking capability.
• Market awareness and adaptability.
• Competence in managing challenging situations and individuals.
• Ability to work resiliently under pressure with a forward-looking approach.