Business Analyst & Technology Adoption Lead

About the role

We are developing a mix of AI-led platforms, operational systems, enterprise technology, and venture-stage digital products. The value of technology depends on whether people actually use it, so this position connects business operations, product delivery, and organisational change.

We are seeking a Business Analyst who brings together process analysis, stakeholder coordination, training, and change management. You will partner with Product Managers, Delivery Managers, operational teams, and leadership to understand current ways of working, design better processes, and support adoption of the solutions we introduce.

In this role, you will help document business processes, contribute to product development, prepare business cases, measure benefits, and encourage technology adoption across internal teams and external clients.

Business analysis and process improvement

• Map and document existing and future-state business processes.
• Run discovery sessions and gather requirements from stakeholders.
• Spot inefficiencies, operational risks, repetitive manual work, and automation opportunities.
• Create process maps, workflow diagrams, user journeys, and business requirement documents.
• Assist Product Managers in turning business needs into workable solutions.

Training and technology adoption

• Prepare training guides, playbooks, learning materials, and knowledge resources.
• Lead workshops, onboarding sessions, and product or system demonstrations.
• Support teams in adopting new platforms, systems, and AI-supported ways of working.
• Contribute to change rollout activities during implementation.

Business value and benefits realisation

• Help build business cases and investment proposals.
• Set baseline metrics and define success measures.
• Monitor adoption, usage, and delivered business outcomes.
• Prepare post-implementation reviews and benefits-realisation reporting.

Cross-functional delivery support

• Work with Product Managers and Delivery Managers across several initiatives.
• Support user acceptance testing and readiness for rollout.
• Use AI tools to speed up analysis, documentation, reporting, and content creation.
• Assist with client-facing workshops, discovery activities, and transformation work.

What we are looking for

We need someone who can greatly increase their output by using AI tools and automation effectively. The ideal candidate has experience in business analysis, process analysis, business consulting, training, change management, or a related role.

You should be strong in process mapping, requirements gathering, and stakeholder management, with excellent written communication and workshop facilitation skills. Comfort working across business, operational, and technical areas is important, along with strong analytical thinking, problem-solving ability, and a clear focus on measurable business results.

This role suits someone who enjoys helping people adopt new technology and new ways of working, can work independently, and is capable of managing several priorities at once.

Preferred experience

• Experience with BPMN and process-modelling tools such as Visio, Lucidchart, or Miro.
• Exposure to product management or product ownership.
• Background in organisational change management.
• Experience in learning and development or corporate training.
• Familiarity with ERP and CRM systems such as SAP, Odoo, Oracle, Dynamics, or Salesforce.
• Experience with automation platforms such as n8n, Zapier, Make, or Power Automate.
• Working knowledge of AI tools such as ChatGPT, Claude, Cursor, Codex, Copilot, or Replit.
• Understanding of business intelligence, reporting, and benefits-realisation frameworks.

What makes this role different

This position goes beyond traditional business analysis. Instead of ending with requirements gathering, it covers the full journey: understanding business operations, helping shape solutions, supporting delivery, driving adoption, and measuring the value created.

You will work closely with Product Managers, Delivery Managers, operational leaders, and the CTO across a varied set of platforms, ventures, and transformation programmes. In a compact team, your contribution will be visible, measurable, and closely tied to outcomes for the business.