Business Analyst Lead - Banking and Payments

About the Role

We are seeking a seasoned Business Analyst to drive key banking and digital transformation projects within our client engagements. The role involves tight collaboration with stakeholders across business, product, technology, and delivery teams to analyze, document, and deliver comprehensive solutions supporting banking and payment platforms.

Primary Responsibilities

• Engage with stakeholders through workshops and interviews to gather, analyze, and thoroughly document business requirements.
• Develop and manage essential documentation such as Business Requirements Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), User Stories, Acceptance Criteria, and maintain Requirement Traceability Matrix (RTM).
• Examine current business workflows to identify AS-IS processes and design TO-BE improved processes highlighting optimization opportunities.
• Collaborate with product owners and technology teams to convert business needs into clear functional specifications and solutions.
• Oversee prioritization and management of product backlogs including epics, user stories, and change requests.
• Lead requirement walkthroughs, grooming sessions, and refinement meetings to ensure clarity and alignment.
• Support Agile and Scrum delivery frameworks including sprint planning, reviews, retrospectives, and release coordination.
• Partner with QA teams to facilitate various testing phases such as functional testing, integration testing, and User Acceptance Testing (UAT).
• Conduct gap and impact analysis, identify risks, and track dependencies across projects.
• Work closely with banking teams on payment workflows, regulatory changes, customer digital journeys, and operational improvements.
• Utilize SQL and reporting tools to perform data validation and support informed decision-making aligned with business goals.
• Ensure delivered solutions comply with business objectives, regulatory standards, and enhance customer experience.

Essential Qualifications and Experience

• Minimum 5 years’ experience as a Business Analyst within Banking or Financial Services sectors.
• Demonstrated expertise in capturing and documenting complex requirements effectively.
• Proficient with BRD, FRD, SRS documentation, User Stories, and Acceptance Criteria development.
• Strong familiarity with Agile and Scrum methodologies and tools such as Jira and Confluence.
• Experience executing User Acceptance Testing and process modeling.
• Excellent stakeholder management and ability to work with diverse cross-functional global teams.
• Deep understanding of banking domains including customer journeys, account servicing, lending, payments, and compliance workflows.

Preferred Skills

• Hands-on experience in payments domain covering ISO20022 standards, Cross-Border Payments, and Payment Operations.
• Knowledge of API integration and system interface management.
• Awareness of regulatory compliance subjects such as KYC, AML, Risk, and related banking regulations.
• Experience with digital banking platforms, customer onboarding processes, and enterprise-scale transformation initiatives.
• Proficiency in SQL and data analytics methodologies.

Technical Tools Utilized

• Jira
• Confluence
• MS Visio / Draw.io
• SQL
• Power BI
• Excel
• Agile Collaboration Platforms

Additional Information

Locations: Bengaluru, Pune, Hyderabad, Mumbai, Chennai, Delhi NCR

Senior Level Role: Senior Consultant / Business Analyst with 5 to 10 years of relevant experience.

Salary Range: Between 1,500,000 INR to 2,750,000 INR annually.

Critical Hiring Priority