Business Analyst (IT, Public Sector, Up to 7k)

Overview

This opportunity is with a public-sector environment, where the role focuses on business analysis and IT project support. The position centers on collecting and translating requirements, helping with system implementation and steady-state operations, coordinating testing and delivery activities, and working closely with internal stakeholders and external vendors to keep systems running effectively.

Core Responsibilities

• Elicit, analyse, and record both business and technical needs, including user stories and end-to-end system flows.
• Assess current documentation, system design, and operating processes to help shape the proposed solution.
• Support project managers by monitoring progress, milestones, scope changes, and schedule adjustments.
• Assist in conducting requirements workshops and user acceptance testing activities.
• Contribute to system rollout, configuration, and ongoing optimisation work.
• Handle business-as-usual support, including production incidents, service requests, and escalation management.
• Follow up on vendor delivery, track performance, and ensure service levels are being met.
• Keep issue resolution moving and help clear operational roadblocks.
• Take on additional ad hoc duties as needed.

Requirements

• A degree in Computer Science, Information Technology, or another relevant discipline.
• At least 4 years of experience in project management and/or business analysis, ideally within IT system implementation settings.
• Hands-on experience with requirements gathering, documentation, and test coordination.
• Working knowledge of Agile ways of working.
• Background in handling operational incidents, escalation workflows, and system support.
• Strong written and verbal communication skills, with solid stakeholder management ability.
• Comfort working with multiple stakeholders and external vendors.
• Preferred qualifications include PMP certification, CBAP, or an equivalent business analysis credential.
• Exposure to systems with multiple external integrations is a plus.

Additional Information

The hiring organisation is partnering with a public-sector client. Candidates should submit an updated CV by email and use the subject line: Business Analyst (IT, Public Sector). Only applicants selected for further consideration will be contacted. Recruiter details provided in the source included Lim Jia Yi, EA License No: 91C2918, and Personnel Registration Number: R24119814.