Business Analyst - E-commerce Marketplace Operations

About the Role

Join a rapidly growing full-stack D2C e-commerce company led by IIT and IIM alumni, focusing on data-driven digital marketing strategies for emerging brands. This role centers around managing and optimizing marketplace presence on platforms like Flipkart and Myntra, directly contributing to brand growth.

Key Duties and Responsibilities

• Oversee daily marketplace operations including catalog accuracy, inventory synchronization across regions, and maintain consistent pricing standards.
• Collaborate with internal teams for stock management, dispatch coordination, and resolving operational issues.
• Manage returns, cancellations, and analyze customer feedback to enhance service quality.
• Develop and refine product listings encompassing titles, bullet points, descriptions, and SEO integration.
• Enhance A+ content, update images, and continuously improve brand storefronts while ensuring compliance with marketplace guidelines.
• Audit listings regularly to maintain content quality and optimize search rankings.
• Plan and manage advertising campaigns on Flipkart and Myntra including budget allocation, ROAS monitoring, and performance tracking.
• Coordinate with marketplace account managers to execute deals, promotions, visibility campaigns, sale events, and brand-specific marketing days.
• Monitor essential KPIs such as traffic, conversion rates, Buy Box performance, sales figures, profitability, and advertising efficacy.
• Stay updated on customer reviews, ratings, and feedback to identify areas for performance improvements.
• Analyze market trends and competitors to benchmark against category leaders and propose actionable strategies.
• Explore avenues for growth through pricing strategies, assortment expansion, bundled offers, and content enhancements.
• Facilitate cross-functional collaboration with marketplace managers to maximize promotional and visibility opportunities.

Candidate Requirements

• Minimum of 1 year experience managing e-commerce brand seller accounts with hands-on familiarity with Flipkart, Myntra, or Amazon marketplaces.
• Proven ability to handle marketplace operations, listing management, promotion planning, and performance analytics.
• Experience in categories like Beauty & Personal Care and Home & Lifestyle preferred.
• Comfortable using marketplace performance dashboards and reports; strong grasp of marketplace algorithms, listing optimization, and advertising platforms.
• Skilled in planning promotions, deals, and sales events with demonstrable results.
• Excellent communication and coordination abilities, paired with a strong analytical mindset.
• Advanced user of Excel or Google Sheets for data analysis.
• Possesses ownership mentality, strong execution skills, keen attention to detail, and a data-oriented approach.

Why Work With Us

• Engage with fast-growing consumer brands such as BOXJOY (home organization) and PROWL (men's active skincare).
• Experience a culture emphasizing high ownership, continuous learning, and direct collaboration with IIT-IIM founders.
• Enjoy a vibrant, youthful work environment featuring amenities like an on-site cafe.
• Make a tangible impact on brand success across leading online marketplaces.
• Work five days a week with an informal dress code.

Additional Details

• Location: Bangalore, Karnataka, India (onsite)
• Employment Type: Full-time
• Openings: 1
• Salary Range: ₹552,000 to ₹690,000 per annum
• Immediate joining preferred
• Application Deadline: August 5, 2026