Banco de Talentos - Especialista Select One

About the Opportunity

This opening is part of Santander Brazil’s talent pool for the Select One specialist track. The role is aimed at people who are eager to keep learning, enjoy working closely with customers, and want to help shape a premium digital experience for clients at the beginning of their Select journey.

Santander describes itself as a growing ecosystem focused on helping people and businesses prosper. The organization emphasizes innovation, quick response to present and future needs, a customer-first mindset, diversity in all its forms, and a horizontal culture with the clusters Especialista, Líder, Head and Sócio.

The position is structured as a specialist role, with the professional becoming a subject-matter expert in their area.

Role Summary

The selected professional will support Select customers remotely, ensuring a premium digital experience built around convenience, efficiency, and human closeness. The focus is on clients who are just starting their journey in the Select segment.

Responsibilities

• Provide 100% digital support to customers through chat, video and app-based channels.
• Engage clients in the Select portfolio by explaining the segment’s advantages and differentiators.
• Drive consultative sales of low-complexity products in credit, investments and insurance.
• Collect, verify and update customer data.
• Stay comfortable working with digital solutions within Santander’s ecosystem.
• Handle customer requests and issues remotely.

Skills and Competencies

• Strong customer experience orientation.
• Solid sales capability.
• Comfort using digital tools and platforms.
• Knowledge of digital customer service channels.
• Understanding of customer journey concepts.
• Familiarity with financial products.
• Consultative communication.
• Remote service and issue resolution.

Requirements

• CPA-20 certification is mandatory.
• Relevant experience in remote customer service.
• Advanced understanding of customer experience practices.
• Experience in sales and proficiency with digital tools.
• Knowledge of digital service channels, customer journey management and financial products.

Benefits

• Variable compensation, including PLR and RV.
• Medical and dental assistance.
• Meal and food allowance.
• Private pension plan.
• Life insurance.
• Childcare or babysitting support.
• Gympass or Totalpass access.
• Transportation voucher.
• Programa Nascer.
• Be Healthy wellness initiative to encourage healthier habits.
• PAPE, a specialized personal support program.

Additional Information

Country: Brazil

Location: Greater Campinas

Work model: On-site

Employment type: Full-time

Openings: Not specified

The role sits within Santander’s agency/store environment, where managers work closely with clients to understand their needs and offer the most suitable solutions.

If this opportunity resonates with you, Santander invites you to be part of the team.