AVP, Partnership Success

Role overview

This senior leadership position is centered on improving client outcomes and operational effectiveness across large acute-care revenue cycle programs. You will partner closely with health system executives, guide enterprise-level performance across multiple facilities, and ensure daily onsite work stays aligned with broader organizational objectives. The role combines direct operational oversight with senior relationship management in a complex healthcare setting.

You will be responsible for leading layered onsite teams, strengthening performance across front-end, mid-cycle, and business office functions, and driving sustained improvements in revenue cycle results. Because the position is highly visible and client-facing, it requires regular onsite presence and close coordination with both customer leadership and internal stakeholders.

Key accountabilities

• Shape and execute the client success plan for assigned acute-care health systems, making sure it supports contractual commitments and revenue cycle targets.
• Direct the full revenue cycle workflow, including accounts receivable performance, denial reduction, point-of-service collections, and better patient financial experiences.
• Supervise and grow multi-tier onsite teams, including site directors and operational managers across several locations.
• Act as the main escalation contact for client and operational issues, with a focus on fast resolution and clear communication.
• Work with client executives and internal leaders to define priorities and deliver transformation efforts.
• Track operating KPIs and apply improvement plans across front-end, mid-cycle, and business office operations.
• Promote standard processes and consistent best practices across multiple facilities and service lines.
• Lead executive meetings, business reviews, and ongoing partnership governance discussions.

Experience and role requirements

• At least 5-7+ years of experience in acute revenue cycle management within hospital or similarly complex healthcare environments.
• At least 3-5+ years of people leadership experience overseeing large, multi-site teams in healthcare services or revenue cycle organizations.
• Deep working knowledge of end-to-end revenue cycle processes, including AR, denials management, patient collections, and billing operations.
• A demonstrated history of improving performance in large acute-care settings with measurable outcomes.
• Direct experience working with health system executives and managing high-value client relationships.
• Strong executive communication, persuasion, and stakeholder management capabilities.
• Proven ability to lead change, drive operational transformation, and standardize processes.
• CRCR, CPAR, or a comparable certification is strongly preferred.
• Ability to work onsite at client locations about 75% of the time.

Benefits and compensation

• Competitive pay with performance-based incentives.
• Medical, dental, and vision coverage.
• Retirement savings support and financial wellness resources.
• Paid leave, holidays, and well-being programs.
• Support for professional certifications and tuition reimbursement.
• Career advancement opportunities within a leading healthcare revenue cycle organization.
• Recognition programs and rewards tied to performance.
• The chance to lead major client partnerships with significant impact.

Application and hiring process

This opportunity is posted on behalf of a partner organization that handles all applications and subsequent hiring steps. A matching process is used to review applications, compare candidates against the role’s core requirements, and share a shortlist with the hiring company. Final hiring decisions, interviews, and assessments are managed by the employer’s internal team.

Privacy and data processing

By applying, you acknowledge that your personal data may be processed for candidate evaluation and shared with the hiring employer. This processing is described as being based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection to the processing of your data at any time.

Automated tools may be used to assist with parts of the recruitment workflow, including application review, resume analysis, and response assessment. These tools support the recruitment team but do not replace human judgment, and the final hiring decision is made by people. For more information about data handling, you may contact the hiring team.