Australian English Voice Customer Service Representative

Role overview

We are looking for a professional voice-based customer service representative who can communicate in authentic Australian English. This position supports customer conversations, communication-focused work, and AI-related initiatives. The right candidate will speak naturally, maintain a courteous tone, and represent the business with professionalism.

Responsibilities

• Manage customer conversations through voice channels in Australian English.
• Speak clearly, politely, and in a professional manner at all times.
• Use provided scripts, workflow rules, and communication standards when needed.
• Record customer interactions and feedback accurately.
• Maintain strong service quality across all interactions.
• Work toward assigned performance targets and project timelines.

Requirements

• Native-level Australian English fluency.
• Authentic Australian accent with crisp, easy-to-understand pronunciation.
• Strong verbal communication and people skills.
• Good listening skills and the ability to solve problems effectively.
• Dependable internet access and a quiet place to work.
• Ability to work on your own and follow directions carefully.

Nice to have

• Background in customer service, call centre work, support, or communication roles.
• Experience using CRM platforms or customer support software.
• Exposure to AI, language, or localization projects.

Additional information

Applicants who meet the criteria will be contacted by email with the next steps in the selection process.