ATM Operational Specialist

About Thales and the Role

Located in Singapore, Thales is a leading global technology firm providing advanced solutions spanning aerospace, cybersecurity, digital identity, and more. Since 1973, Thales has maintained a strong presence in Singapore with 2,000 employees working across three sites, serving various sectors including air traffic management and defense.

The Airspace Mobility Solutions (AMS) division, within the Global Business Unit Land and Air Systems, leads in delivering top-tier Air Traffic Management (ATM), Unmanned Traffic Management (UTM), security, and digital aviation services worldwide, managing 11% of global airspace and generating over 500 million Euros in revenue. In Singapore, AMS focuses on delivering and supporting ATM solutions throughout the Asia-Pacific region.

Role Overview

The ATM Operational Specialist is pivotal in ATM projects, collaborating within multidisciplinary teams to develop tailored data solutions for end users. This role demands comprehensive knowledge of the TopSky One product suite (ATM, BYPASS, SIM) and includes tasks such as refining existing processes, co-engineering tools and workflows, participating in design and development cycles, and supporting operational dataset creation for testing and evaluation.

Key Responsibilities

• Gain deep understanding of TopSky One components and functionalities.
• Assess and enhance current operational processes and co-engineering methodologies.
• Collaborate with product owners and system engineers in solution design activities.
• Engage actively in sprint demos and product reviews, delivering constructive feedback.
• Develop and manage datasets crucial for test and evaluation procedures.
• Prepare and provide necessary documentation and artefacts aligned with project milestones.
• Coordinate dataset preparation for various internal stakeholders and customers.
• Work with software integration teams to automate dataset processes including generation and testing.
• Partner with system integration and verification teams to align on needs and timelines for resolutions.
• Mentor and upskill engineering teams to enhance operational understanding.
• Contribute operational insights during design reviews and workshops.
• Support customer contract transition activities alongside support teams.

Qualifications and Experience

• Holds Air Traffic Control qualifications with instructor grade preferred.
• Demonstrated experience managing Air Traffic Control operations.
• Proficiency in preparing datasets for ATM systems.
• Solid knowledge of Australian ATM domain and standards such as ICAO, Eurocontrol, and AID.
• Strong understanding of the purposes and effects of dataset and adaptation data.
• Ability to effectively collaborate with diverse stakeholders having varying objectives.
• Experience working in multicultural and international customer environments.
• Capable of functioning in integrated, multidisciplinary teams.
• Exemplifies a proactive, problem-solving attitude with a drive to learn and motivate others.

Preferred Additional Skills

• Simulator or instructor experience is advantageous.
• At least five years in comparable roles delivering complex, real-time, software-intensive systems.
• Familiarity with engineering tools like DOORS and JIRA.
• Knowledge of Integrated Logistics Support (ILS) processes.
• Competence in scripting languages such as shell, bash, python, or macros.

General Requirements

• Promote a positive and harmonious work environment aligned with company values.
• Support diversity and inclusion initiatives actively.
• Champion continuous improvement and a culture of accountability and curiosity.
• Adhere strictly to health, safety, environmental, and company policies to maintain a safe workplace.

Special Conditions

• Must qualify for Security Clearance (CAT2) from Singapore's Ministry of Home Affairs.
• Willingness to travel internationally from time to time.

Company Culture

Thales cultivates a workplace rooted in respect, trust, collaboration, and enthusiasm, encouraging employees to excel and contribute to impactful technologies fostering a safer, sustainable, and inclusive global community.