Associate Sales Specialist, Desktops

Overview

Join ICE Data Services, a branch of Intercontinental Exchange (ICE), as a Desktop Specialist focused on empowering clients in the Energy and Commodities sectors. This role involves deep technical engagement, supporting product adoption, and assisting revenue growth through expert handling of the ICE Connect desktop product range.

Key Responsibilities

• Gain extensive knowledge about ICE's commodities and energy products to effectively demonstrate, tailor, and promote desktop and web trading platforms to clients.
• Provide hands-on technical expertise including setup, configuration, workflow optimization, and troubleshooting for clients and internal teams.
• Drive adoption and expansion of the ICE Connect suite—including ICE Chat, QuoteBoard, ICE Options Analytics, WebICE, ICE Mobile, and ICE Connect Desktop—in designated regions or client segments.
• Create and showcase workflow solutions integrating APIs, data feeds, and client systems that enhance trading, risk management, and analytics.
• Maintain close client relationships through regular communication, training, and on-site or virtual visits.
• Support launches of new product features, acting as a specialist and main contact for key markets and offerings.
• Resolve client technical issues by collaborating with Sales, Product, and various internal teams to identify root causes efficiently.
• Partner with Sales teams in pre-sale and post-sale phases to foster revenue and client retention.
• Proactively pursue new business opportunities by maintaining active client engagement.
• Facilitate client onboarding, deployments, and user management processes.
• Serve as an intermediary among clients, Sales, and Product Management to communicate market feedback and suggest product improvements.
• Develop tailored client solutions using Excel, Python, APIs, and evolving AI tools for automated and enhanced workflows.
• Continuously expand expertise in commodities and energy markets to effectively position ICE technologies within client operations.

Required Qualifications and Skills

• Bachelor’s degree or comparable professional experience.
• Excellent verbal and written communication skills, adept at engaging both technical and commercial stakeholders.
• Understanding of trading systems, market data, and related technologies with an enthusiasm for commodities and energy sectors.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Experience with Salesforce, instant messaging tools, and desktop trading or market data applications.
• Highly organized and proactive, capable of juggling multiple priorities in a fast-moving work environment.
• Strong aptitude for learning complex technical products, workflows, and APIs quickly and translating this knowledge into client solutions.
• Proven ability to quickly grasp and convey market dynamics related to commodities and energy.

Preferred Knowledge and Experience

• Familiar with capital markets focusing on commodities, energy, and exchange-traded or OTC derivatives.
• Exposure to trade lifecycle processes spanning front, middle, and back office.
• Advanced Excel skills, including use of macros, VBA, or workflow automation.
• Experience programming with Python and integrating APIs for automating workflows, analyzing data, and building custom client solutions.
• Awareness of AI and machine learning concepts applied to trading operations, market analysis, and productivity enhancements.
• Knowledge of cloud-based platforms and modern web trading/data applications.
• Understanding of enterprise connectivity for desktop and data applications, including challenges like firewalls, proxies, latency, and user entitlements.

Candidate Profile

• Self-motivated, goal-driven, and focused on delivering excellent technical support and client satisfaction.
• Comfortable in direct client engagements with a commercial orientation.
• Capable of balancing technical detail with clear, value-focused communication.
• Team player with a cooperative attitude contributing positively to overall team success.