Associate Manager, Customer Facing Supply Chain

Position Overview

Nestlé is seeking a dedicated Associate Manager for Customer Facing Supply Chain to spearhead innovative and sustainable supply chain strategies that enhance commercial outcomes for both Nestlé and its customers. This role focuses on optimizing service costs while maximizing product availability, ensuring a robust competitive edge over key industry competitors. The position entails managing day-to-day supply chain operations within the customer environment.

Key Responsibilities

• Drive alignment across functions by collaborating with Sales and Supply Chain teams to define and lead unified customer strategies.
• Coordinate cross-functional teams from the inception of concepts through to successful execution.
• Serve as a Supply Chain representative under the Cluster Supply Chain leadership, focusing on improving On Shelf Availability, On Shelf Freshness, and Distributor Stock Availability.
• Identify and capitalize on business opportunities that create competitive advantages through supply chain value enhancement.
• Cultivate and maintain strong trust-based relationships with customers through regular interactions including remote communications and on-site visits.
• Gain deep insights into customer operations to better tailor supply chain solutions.
• Ensure product availability by achieving a Perfect Order Cycle in partnership with customers.
• Monitor key performance indicators related to the Perfect Order Cycle, perform detailed analyses, and address root causes of any operational issues throughout the Order to Cash end-to-end process.
• Initiate and manage joint projects aimed at closing gaps in inventory replenishment, Non-Negotiable Failures (NNF) reduction, and master data improvements.

Candidate Profile

• Minimum of five years’ experience across Sales and Supply Chain functions, including Customer Service exposure.
• Proven track record of leading projects and initiatives that require combined commercial and supply chain expertise.
• Experience working directly within trade environments is advantageous.