Associate, Global Banking and Markets Operations - Client Relationship Management

Role overview

This position sits within Operations, a broad and fast-moving function that supports the firm across banking, securities, and asset management activities worldwide. The team is also responsible for key control and risk processes that protect the firm’s assets and reputation, and for building the operating framework behind every new product and executed trade.

Client relationship management

• Act as the main contact for a defined group of major institutional clients, such as hedge funds, asset managers, family offices, and sovereign wealth funds, and build durable client partnerships.
• Work closely with clients to understand their current needs, future plans, and operational priorities, while spotting opportunities to improve service and deepen their engagement with the firm.
• Run client-facing meetings, business reviews, and strategic conversations, and share relevant solutions, market context, and firm capabilities.
• Partner with Sales, Trading, and New Business teams to bring new clients on board smoothly and support the expansion of existing mandates.

Platform development

• Support cross-functional efforts that simplify workflows, improve the client journey, raise straight-through processing, and strengthen operational scalability and efficiency.
• Use client feedback to help shape solution design and work with internal teams to develop practical, value-adding improvements.
• Coordinate with sales, trading, and account management partners to prioritise product enhancements, rework business processes, and use client data to optimise infrastructure.
• Review client feedback and internal information to reduce manual handling, close control gaps, increase straight-through processing, and improve service outcomes.
• Lead internal review forums for client request trackers and workflow or booking protocol enhancements, while maintaining project plans, governance standards, milestone tracking, and issue escalation.
• Investigate service level breaches, coordinate live issue responses, and manage client-specific requests from analysis through to resolution.

Operational excellence and problem solving

• Take ownership of highly complex operational, technical, and service issues across a wide range of products and processes, including Prime Services and Franchise products.
• Work as a key link between clients and internal teams across Operations, Technology, Risk, Legal, and Compliance to ensure smooth service delivery and timely issue resolution.

Product and market expertise

• Build a strong understanding of Prime Services and Execution products, global financial markets, market structure, and the wider regulatory environment.
• Advise clients on product features, market developments, regulatory shifts affecting their business, and the use of new reporting and technology solutions.
• Stay current on industry trends, competitor offerings, and new technologies so you can proactively support both clients and internal stakeholders.

Risk management and compliance

• Identify, evaluate, and reduce operational, credit, and reputational risks linked to client activity and service delivery, escalating concerns early when needed.
• Ensure compliance with internal standards and regulatory requirements, including checks related to short sale violations, trade cancellations/corrections, and aged settlements.
• Support the creation and rollout of stronger control frameworks, regulatory reviews, and client service best practices.

Skills and experience

• Strong command of global markets, financial instruments, and the regulatory landscape.
• Familiarity with industry platforms and internal systems used in prime brokerage operations and client reporting is preferred.
• Advanced analytical and quantitative ability, including interpreting data such as client balance trends and market share, and performing root-cause analysis.
• Comfort using AI tools to improve automation and productivity.
• Excellent written and verbal communication, presentation, and relationship-building skills for working with senior client leaders and internal teams at all levels.
• Strong problem-solving approach with the ability to analyse issues, propose solutions, and explain impacts across processes, systems, and teams.
• Ability to facilitate cross-functional collaboration while respecting clear separation of duties and responsibilities.
• Self-directed, adaptable, and able to prioritise multiple tasks in a high-pressure, fast-paced environment with limited supervision.
• Leadership potential with the ability to influence outcomes and deliver results across global, cross-functional teams.
• High accountability, strong ownership, and a clear focus on delivering results.
• At least 3 years of experience in Client Services, Operations, Project Management, or a similar front-office role at a leading investment bank or financial institution.
• Proven success managing and expanding complex institutional client relationships.
• Experience across multiple financial products and services, including Prime Broker Custody, Futures and Cleared Derivatives, Equity Synthetics/CFDs, Cash Equity, Fixed Income Securities, FX, and OTC Derivatives such as Credit Derivatives, Interest Rate products, and Equity Derivatives.

About the employer

Goldman Sachs is a global investment banking, securities, and investment management firm founded in 1869 and headquartered in New York, with offices around the world. The firm highlights a commitment to professional growth, inclusion, benefits, wellness, personal finance support, and mindfulness programmes. It also states that reasonable accommodations are available for candidates with special needs or disabilities during recruitment, and that it is an equal opportunity employer.

Additional information

Applicants should be comfortable working in a highly dynamic environment and interacting with senior stakeholders across the firm and at client organisations. The role involves supporting governance, escalation, and issue-resolution processes across complex products and workflows.

The employer’s equal opportunity statement notes that hiring decisions are not based on race, colour, religion, sex, national origin, age, veteran status, disability, or any other protected characteristic under applicable law.