Assistant Vehicle Service Advisor

About 800CarGuru

800CarGuru is recognized as the UAE’s leading provider of on-location and mobile vehicle services, delivering expert assistance exactly where it’s needed. Operating a central service hub in Dubai, they extend roadside support across prominent emirates including Dubai, Abu Dhabi, Sharjah, and Ajman. Committed to speedy, trustworthy, and customer-first service, 800CarGuru covers a broad range of automotive needs from regular servicing to urgent roadside aid. The team environment fosters professionalism, safety, and an exceptional client experience at every point of contact.

Role Overview

This full-time, on-site position based in Dubai requires assisting the Service Advisor team by greeting customers, accurately logging service requests, and meticulously documenting vehicle concerns along with work orders. The role entails syncing with technicians to keep customers informed of service status and managing aftersales efforts such as collecting feedback and scheduling follow-ups. Key responsibilities include managing daily appointments, verifying customer information, assisting in billing and reporting, and maintaining an orderly service reception space. The Assistant Vehicle Service Advisor plays a crucial role in ensuring a seamless customer experience and supporting efficient service operations.

Key Responsibilities

• Prepare job cards, quotations, and service cost estimates.
• Liaise closely with technicians and operations for vehicle inspection, fault diagnosis, and repair coordination.
• Allocate tasks to technicians based on their availability, location, and expertise.
• Provide timely status updates to customers regarding repairs and service progress.
• Explain vehicle-related issues and repair recommendations in simple, understandable terms.
• Secure customer approvals before proceeding with extra repairs or part replacements.
• Follow up on pending service quotations and transform inquiries into confirmed bookings.
• Coordinate logistical aspects like vehicle pick-up, delivery, and roadside assistance as necessary.
• Ensure accurate billing processes, payment collection, and proper closure of job documentation.
• Address and resolve customer complaints promptly and effectively.
• Maintain comprehensive service and customer records within the management system.
• Advise customers on preventive maintenance and value-added service offerings.
• Conduct post-service follow-ups to gauge customer satisfaction.
• Contribute to achieving targets related to revenue, inquiry conversion, and customer satisfaction.

Candidate Profile and Requirements

• 2 to 5 years of relevant experience as a Service Advisor within the automotive sector.
• Prior work experience in the UAE with garages, dealerships, workshops, roadside assistance, or vehicle service centers preferred.
• Diploma or technical certification in Automobile Engineering, Mechanical Engineering, or similar fields is advantageous.
• Sound knowledge of vehicle maintenance processes, diagnostics, spare parts, and common mechanical/electrical faults.
• Proficient in preparing quotations, job cards, estimates, and invoices.
• Excellent customer service aptitude including clear communication and complaint management skills.
• Capability to work independently and collaborate effectively with technicians and operations personnel.
• Sales-driven mindset with the ability to convert inquiries into sales and recommend relevant services.
• Comfortable with MS Office and using CRM or automotive workshop management software.
• Fluent in English and Hindi; knowledge of Arabic or other regional languages is an asset.
• Possession of a valid UAE driving license is a plus.
• Immediate or short-notice availability will be favored.