Assistant Store Manager - Tommy Hilfiger, Athlone

About Tommy Hilfiger

Tommy Hilfiger is a globally recognized lifestyle brand founded in 1985 in New York City, representing the spirit of Americana and accessible luxury. The company includes the Tommy Hilfiger and Tommy Jeans brands and spans multiple licensed categories, emphasizing culture through Fashion, Art, Music, Entertainment, and Sport. The brand delivers inspiration via global campaigns and partnerships with prominent athletes and entertainers.

Role Overview

The Assistant Store Manager plays a pivotal role in upholding the brand’s retail standards and delivering excellent customer service. As retail dynamics evolve, the store remains the primary point of interaction with customers, serving as a window into the brand’s identity. The Assistant Manager leads by example, fostering an entrepreneurial mindset and motivating the team to embody the brand's values.

Key Responsibilities

• Lead store teams to drive sales, maximize profits, reduce losses, and maintain an exceptional customer experience alongside a visually appealing and well-kept store environment.
• Identify growth and improvement opportunities through teamwork and collaboration.
• Ensure adherence to corporate visual merchandising standards on the sales floor and in storage areas.
• Collaborate closely with the visual merchandising team to maintain clear communication and alignment between merchandising and store staff.
• Work with store management to capitalize on business opportunities and meet company objectives.
• Promote strong relationships internally and with customers, holding staff accountable for delivering outstanding, loyal customer service.
• Conduct daily and weekly store walkthroughs to assess product performance, pricing, staff service, and inventory status.
• Communicate sales drivers and obstacles to the Store Manager, develop strategies to improve performance, and implement visual presentation action plans.
• Analyze store reports and devise action plans for business enhancement.
• Support manpower planning including recruiting, interviewing, and hiring diverse store personnel.
• Assist in building bench strength and succession planning for key store positions.
• Participate in weekly management and staff meetings.
• Set clear sales goals and performance expectations for staff, provide feedback, and facilitate performance improvements.
• Ensure an exceptional customer journey and achieve high mystery shopper scores.

Candidate Profile

• Experience in supervisory or specialist roles within premium or luxury retail brands.
• Previous people management experience with skill in resolving conflicts and disagreements effectively.
• Strong communication skills with an ability to foster inclusivity and belonging within the team.
• Collaborative mindset that values team achievements and contributions.
• Courage to provide constructive feedback promoting positive change.
• Adaptability to fast-paced environments and evolving retail conditions.
• Energetic presence, inspiring trust and leadership on the sales floor.
• Proactive problem-solving approach to make informed, store-level decisions.

Company Values and Commitment

PVH Corp., the parent company, is dedicated to building brands like Tommy Hilfiger into leading lifestyle icons while fostering a diverse, inclusive, and equitable workplace where every associate feels valued. The company is an equal opportunity employer and complies with all applicable laws to ensure fair hiring and compensation practices.