Assistant Store Manager (Customer Experience) – Dan Murphy's Brisbane City & Surrounds

About The Role

Join Dan Murphy's Brisbane City & Surrounds as a Customer Experience Manager, where your passion for customer satisfaction sets you apart. This position calls for a dynamic leader who energizes teams to deliver personalized in-store experiences and captivating merchandising that encourages repeat visits.

This opportunity is ideal for someone enthusiastic about people leadership, eager to foster growth in themselves and others, and ready to gain valuable operational business insights as a stepping stone in their career with Dan Murphy’s.

Key Responsibilities

• Inspire and lead your team to deliver exceptional customer experiences that build loyalty and increase revenue.
• Encourage ongoing team education and career ambition, making every workday at Dan Murphy's an exciting journey.
• Take charge of in-store operations through consistent coaching and mentoring to motivate continuous improvement.
• Create an inclusive atmosphere welcoming diversity as a vital part of a positive workplace culture.
• Develop a culture rooted in community understanding, using customer feedback as a core component of decision-making.

Candidate Profile

• Uses insight and empathy to connect with and inspire team members to positively impact peers and customers.
• Committed to people development, motivating others to set and achieve ambitious goals.
• Thrives in a fast-moving environment and applies proactive thinking in decisions.
• Brings genuine energy and integrity, valuing authenticity and community-focused actions.
• Communicates in an engaging, collaborative manner that strengthens team dedication.

Employee Benefits

• Access to exclusive discounts across Dan Murphy’s, BWS, ALH pubs, and other Endeavour Group brands, as well as Woolworths and Big W.
• Comprehensive wellbeing support including an Employee Assistance Program offering guidance on critical incidents, career, financial, family, and legal matters.
• Opportunities for career advancement within Dan Murphy’s and the broader Endeavour Group network.

Additional Information

Candidates will undergo a functional screening assessment as part of the hiring process. Dan Murphy’s and Endeavour Group value a safe, inclusive, and enjoyable work environment where diverse individuals thrive and contribute to a sociable future.

Please note recruitment agencies’ unsolicited resumes will not be accepted or compensated.