Assistant Resident Manager - 2-Person Team

About Realstar

Realstar is a prominent management firm with over 50 years of experience delivering comprehensive investment and property management services. As one of Canada’s leading multi-residential asset managers, Realstar oversees more than 22,000 rental units across six provinces, managing assets exceeding $5 billion. The company is headquartered in Toronto and is part of the Realstar Group, which administers over $9 billion in multi-family, hospitality, and alternative real estate assets throughout Canada.

Role Overview

This opportunity involves joining a two-person team as an Assistant Resident Manager, living and working on-site at one of Realstar’s residential properties. The role includes sharing accommodation, working four weekdays weekly, alternating weekend coverage every second weekend, and being on-call for some evening shifts. This vacancy is for an existing position within the company.

Compensation and Benefits

• Base remuneration of $32,000 per person, including a taxable benefit of an apartment suite.
• Employer-paid health benefits.
• Quarterly performance-based bonuses aligned with property results.
• Annual personal performance bonuses.
• Access to ongoing comprehensive training and a flexible work environment.
• Discounted gym membership.
• Recognition awards for length of service.
• Potential for career advancement within the company.
• Supportive, inclusive, and diverse workplace culture.
• Annual social events such as holiday parties and summer barbecues.

Key Responsibilities

• Timely collection of rent payments.
• Presenting and leasing apartments to prospective tenants.
• Maintaining cleanliness in communal areas such as hallways, staircases, and elevators.
• Performing minor maintenance and repair tasks.
• Preparing units for new occupants.
• Delivering excellent customer service to current and potential residents.
• Responding to on-call requests promptly.

Candidate Requirements

• Two to three years of relevant experience in a property management or similar role.
• Experience with cleaning duties.
• Basic maintenance competencies.
• Strong customer service abilities.
• Capability to work effectively within a team setting.
• Flexibility to work some evenings and weekends.

Diversity and Equal Opportunity

Realstar is dedicated to reflecting the diversity of the communities it serves and invites applications from Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ individuals, and bilingual candidates. The company is committed to equal employment opportunities and provides accommodations upon request throughout the recruitment process.