Assistant Player Care Officer

About Tottenham Hotspur FC

Established in 1882, Tottenham Hotspur is a renowned English football club competing in the Premier League and Women’s Super League. Known globally, the club boasts a diverse and dedicated fan community across various continents and backgrounds. Since opening its cutting-edge stadium in 2019—a £1 billion landmark and a catalyst for economic growth in North Tottenham—the club remains committed to excellence both on and off the field.

Role Overview

The Assistant Player Care Officer supports first-team players, their families, and coaching personnel by delivering exceptional welfare and lifestyle management services. This pivotal role encompasses a wide array of responsibilities, including managing player wellbeing, coordinating relocations, logistics, and providing seamless operational support within a dynamic, high-pressure football environment.

Key Responsibilities

• Act as the primary liaison for first-team players and their families regarding off-pitch needs
• Organize international relocations, housing, schooling, banking, healthcare, visa arrangements, and local registrations
• Support partners and families in acclimatizing to the local area and club culture
• Assist with cultural integration and manage lifestyle arrangements for international players and coaching staff
• Arrange family travel and hospitality for fixtures and club occasions
• Build trusted, confidential relationships with players and their families
• Provide operational and lifestyle assistance to the First Team Head Coach and coaching personnel
• Coordinate travel, accommodation, dining, transport, and personal logistics for coaching staff
• Facilitate onboarding of new coaches and support coaching staff during fixtures, tours, and pre-season training
• Serve as a dependable interface between football operations, coaching teams, and external providers
• Manage first-team travel logistics, including flights, hotels, visa processes, security, and ground transport
• Support matchday and training ground operations in cooperation with medical, security, and performance departments
• Assist Football Administration with onboarding and compliance for coaching staff
• Oversee confidential scheduling, documentation, and operational planning
• Support onboarding and integration of new player signings during transfer windows
• Champion player welfare and provide assistance during injury, transitions, relocations, or personal challenges
• Identify and escalate safeguarding concerns as appropriate
• Coordinate wellbeing initiatives and family engagement programs
• Assist younger and newly transferred players adapting to elite football environments
• Establish and maintain relationships with agents, family offices, schools, relocation agencies, healthcare providers, and governing bodies
• Liaise professionally with Premier League officials, embassies, and football authorities
• Uphold the highest service standards befitting a world-class football club

Candidate Profile

• Maintains composure and emotional awareness under pressure
• Exemplifies discretion, trustworthiness, and a service-first mindset
• Flexible and adaptive to shifting football schedules
• Proactive problem solver with a "can-do" attitude
• Professional demeanor suitable for interacting with elite athletes and senior management
• Passion for football, high performance, and elite sports settings
• Willingness to work evenings, weekends, and matchdays regularly
• Availability during transfer windows, international breaks, pre-season tours, and overseas commitments

Experience and Qualifications

• Background in player care, elite sports operations, luxury lifestyle management, or executive support
• Solid awareness of elite football environments and player lifestyle demands
• Proven experience handling complex international logistics and travel arrangements
• Capable of managing sensitive and confidential information with professionalism
• Excellent communication and interpersonal skills complemented by outstanding organization and detail orientation
• Experience within Premier League, UEFA, or other elite sports contexts is advantageous
• Existing networks in football operations or player services preferred
• Experience supporting high-profile individuals or senior executives
• Familiarity working with prominent athletes, families, and football leadership
• Multilingual abilities, including Italian, are desirable

Additional Information

Safeguarding is integral to all club operations. The recruitment process involves thorough background, DBS, and reference checks. The club embraces diversity and encourages applicants regardless of age, disability, gender, ethnicity, religion, or sexual orientation.

The club is committed to accessible recruitment and will accommodate any required adjustments during application or interviews to ensure fairness.

Applicants are encouraged to apply early as the vacancy may close ahead of schedule due to high interest or operational needs.