Assistant Officer - Operational Excellence & DS

Job Overview

The Assistant Officer in Operational Excellence and DS plays a vital role in supporting business expansion and operational efficiency by securing shipments and optimizing workflows. This position focuses on maintaining robust client relations, ensuring punctual delivery, adherence to industry standards, and introducing improvements for enhanced performance and cost-effectiveness.

Key Responsibilities

• Assist in designing and rolling out process improvement initiatives aimed at boosting efficiency, lowering costs, and improving service quality.
• Meet established key performance indicators (KPIs) and deliver insightful reports to higher management.
• Maintain strict compliance with safety, regulatory, and industry regulations by proactively detecting risks and enforcing cargo handling governance.
• Encourage collaboration across departments to improve operational performance and customer satisfaction.
• Analyze operational metrics to recognize patterns and implement process enhancements.
• Contribute to change management efforts, facilitating smooth transitions to new processes, tools, and systems within the company.
• Conduct on-site regional inspections to verify safety compliance and manage ground handling operations.
• Collaborate with Regional Commercial Directors on operational issues and support the development of new products.
• Evaluate client needs and assist in crafting customized solutions that foster business growth and deeper client partnerships.
• Guarantee products and services are delivered promptly and effectively, aligned with service agreements and customer expectations.
• Act as the primary liaison between customers and internal units.
• Interact with walk-in clients, government bodies, and private sector partners to enhance engagement.
• Handle daily processing of SPL shipments, ensuring precise and timely data updates in the CHAMP system.

Educational and Experience Requirements

• Possession of a Bachelor's degree or Diploma in Aviation Management, Business Administration, or a related discipline.
• Between zero and one year of relevant operational experience in a similar role.