Assistant Manager / Senior Executive – Admission & Settlement

Job Overview

This position is responsible for ensuring efficient and precise patient admission, bed allocation, documentation, financial clearance, and coordination for various patient categories including Cash, TPA, Corporate, PSU, CGHS & ECHS. All processes must align with hospital standard operating procedures, payer guidelines, and admission protocols.

Key Responsibilities

• Manage patient admission and settlement procedures for scheduled, emergency, and transfer patients.
• Verify patient identity, demographic details, consultant information, and admission paperwork within the Hospital Information System (HIS).
• Coordinate bed assignments and confirm admissions and discharges with nursing staff, bed management, billing, and clinical departments.
• Communicate admission steps, cost estimates, packages, deposits, eligibility criteria, and hospital policies to patients and their attendants.
• Handle admissions and settlements for Cash, TPA, Insurance, Corporate, PSU, CGHS & ECHS patients following prescribed guidelines.
• Verify all necessary authorization documents such as letters, corporate approvals, insurance cards, and referral letters before admission.
• Collect admission deposits, signed undertakings, consent forms, and financial documents according to policy.
• Ensure accurate tariff selection, proper payer mapping, package application, and billing category updates in HIS.
• Liaise with TPA and billing departments to obtain cashless approvals and admission clearance.
• Maintain comprehensive admission records, forms, files, and documentation for audits and compliance.
• Collaborate with doctors, nursing, billing, and support personnel to ensure smooth admission and settlement experience for patients.
• Address patient and attendant inquiries, providing clear guidance on admission, settlement, and financial procedures.
• Communicate promptly regarding bed status, admission progress, and any pending clearances.
• Adhere strictly to hospital SOPs, NABH quality standards, and admission compliance protocols.

Qualifications & Skills

• Graduate degree preferred in Healthcare, Hospital Management, Commerce, or related fields.
• At least 2 years experience in hospital admission or front office operations, ideally within a multi-specialty hospital environment.
• Sound knowledge of hospital admission, settlement, and patient registration processes.
• Strong understanding of protocols for Cash, TPA, Insurance, Corporate, PSU, CGHS & ECHS admissions and settlements.
• Practical experience using Hospital Information Systems and patient registration software.
• Excellent communication, coordination, and patient interaction capabilities.
• Basic proficiency in computer use, including MS Excel.
• Ability to effectively manage emergency situations and high patient volumes.

Remuneration

Compensation will be aligned with current industry standards.

Why Join Us

We provide a collaborative, supportive workplace where your efforts are valued and recognized. Be part of Sant Nirankari Health City's mission to deliver outstanding healthcare while maintaining the highest quality and patient care standards.