Assistant Manager – HR

About the Team

Our Human Resources group functions as a strategic partner to the business, dedicated to fostering a high-performance culture where top talent flourishes. Guided by the mission to democratize internet commerce, we focus on building exceptional talent density and continuously improving employee experiences through transparent communication, meaningful development, and an inclusive culture. We manage innovative people strategies that support sustainable business growth and aim to make the company a premier e-commerce employer in India.

Role Overview

We seek a motivated, technically proficient HR professional to fill the Assistant Manager – HR position. The role emphasizes HR systems, analytics, AI-driven innovations, and automation to deeply analyze issues, create scalable solutions, and enhance the employee experience through technology. Candidates should be inquisitive, hands-on, user-centric, and capable of solving ambiguous challenges using data, systems, and AI technologies.

Key Responsibilities

• Take ownership of HR systems including SAP SuccessFactors and related HR technology stack.
• Lead the implementation, configuration, enhancement, and user adoption of SAP SuccessFactors modules.
• Serve as both functional and technical lead for HRMS, LMS, and system integrations.
• Evaluate and optimize system architecture continuously to enhance scalability and efficiency.
• Resolve technical issues proactively by collaborating with vendors and IT departments.
• Explore and apply AI technologies such as predictive analytics, chatbot automation, and intelligent workflows to improve HR functions.
• Experiment with latest AI tools including large language models and translate innovations into practical HR applications.
• Promote a culture embracing AI-first approaches within HR operations.
• Investigate underlying problems beyond surface-level requirements to identify inefficiencies.
• Use first-principles thinking to redesign HR processes focusing on user-friendly employee experiences.
• Collaborate with stakeholders to convert challenges into effective technological solutions.
• Create advanced HR analytics dashboards, predictive models, and reports related to attrition, recruitment, performance, and employee engagement.
• Handle large datasets through extraction, transformation, analysis, and storytelling to drive data-informed decisions.
• Automate manual tasks via end-to-end workflows using tools such as Power Automate, Zapier, scripting languages like Python and SQL.
• Develop self-service solutions for employees and managers to enhance operational accuracy and scalability.
• Design and manage integrations across multiple systems using APIs, webhooks, and middleware, ensuring secure and scalable data flow.
• Coordinate with IT, Finance, InfoSec, and other business units to maintain robust integration standards.
• Maintain compliance with IT General Controls and audit requirements, ensuring data privacy and system integrity.
• Support audit processes through documentation and system readiness.
• Work collaboratively with cross-functional teams to interpret business needs into system solutions and foster adoption via training and change management.

Experience and Technical Requirements

• 3 to 6 years of experience in HR Operations, HR Technology, or People Analytics.
• Proven hands-on experience in implementing and configuring SAP SuccessFactors.
• Advanced skills in HR analytics including Excel, SQL, and BI tools such as Power BI or Tableau.
• Practical experience with automation tools and scripting languages.
• Understanding of API usage, system integrations, and HR system architecture.
• Familiarity with AI tools and their practical applications in HR environments.
• Strong grasp of data structures and workflow design.

Additional Skills

• Excellent stakeholder management capabilities and effective communication.
• Strong sense of ownership and responsibility.
• Adeptness at working in dynamic, ambiguous, fast-paced settings.