Assistant Manager - Field Sales and Servicing

About the role

This position sits within the Client Servicing function and focuses on helping businesses get more value from IndiaMART’s platform. You will build and maintain strong client relationships, understand each customer’s business goals, and suggest suitable solutions that support growth. The role is individual-contributor in nature and is centered on meeting monthly retention and renewal objectives while creating a measurable impact on business outcomes.

Key accountabilities

• Visit clients in person on a daily basis, typically covering 4 to 5 meetings each day, to support satisfaction and effective platform usage.
• Drive additional revenue through upsell and cross-sell opportunities.
• Maintain disciplined follow-ups, close actions within committed timelines, and resolve customer complaints quickly.

Why this role stands out

IndiaMART is a large B2B marketplace working to improve how businesses connect and trade across India. This role offers exposure to customer servicing, revenue growth, and relationship management in a fast-moving environment.

Compensation and benefits

• Weekly salary payout for improved financial planning and stability.
• Weekly conveyance reimbursement linked to face-to-face client meetings.
• Performance-based incentives designed to reward strong results.
• Strong internal growth path, with many employees moving into leadership roles within five years.
• Learning support through the I-LEAP program, including fee subsidies for learning and development.
• Mediclaim coverage up to INR 2 lakh with cashless benefits and no employee premium deduction.
• Life insurance coverage up to INR 8 lakh at no additional cost.

Eligibility

Any graduate can apply for this position.

About the company

IndiaMART is India’s largest online B2B marketplace, connecting global buyers with suppliers. Established in 1996 and certified under ISO 9001:2000, the company serves over 1,000,000 members and more than 5 million global buyers. With a workforce of more than 4,000 employees and a network of 75 offices across India, it is known for a youth-oriented and employee-welfare-focused culture. It has also maintained profitability since its launch and counts Intel Capital and Bennett Coleman & Co. Ltd. (Times Group) among its investors.

Additional information

This opportunity is based in Ahmedabad, India. The annual compensation stated for the role is INR 4,00,000 to INR 5,00,000.