Assistant General Manager - Park Distillery Restaurant & Bar

About Park Distillery and Role Overview

Park Distillery is a craft distillery and restaurant located in Downtown Banff, known for its campfire-inspired food and wood-fired rotisserie dishes paired with unique, small-batch spirits distilled on site. It is the only distillery situated within a Canadian National Park, offering daily complimentary tours showcasing their handcrafted distillation process. The Assistant General Manager plays a vital role in supporting the daily operations and management of the venue alongside the General Manager to uphold the Banff Hospitality Collective's standards and values.

Key Responsibilities

• Direct and oversee all aspects of the venue’s operations, making swift decisions as needed.
• Maintain and enhance sales while controlling costs including food, beverages, supplies, utilities, and labor.
• Manage financial tasks such as invoicing and reporting as well as administrative duties related to personnel and payroll, ensuring compliance with company policies.
• Ensure proper sanitary procedures and cleanliness standards in kitchen and dining areas are consistently followed.
• Guarantee adherence to operational guidelines, company policies, and all relevant federal, provincial, and local regulations.
• Maintain a professional restaurant image through cleanliness, staff uniform compliance, and appearance standards.
• Fully embody and promote the venue’s brand, ensuring all team members deliver on the brand promise.
• Address guest concerns promptly to foster excellent customer service and encourage repeat visits.
• Support a positive employee experience and cultivate a strong team-oriented work culture.
• Lead actively on the floor during shifts to set an example and provide support.
• Prepare for and participate in regular planning meetings at various intervals throughout the year.

Qualifications and Skills Required

• Comfortable with various technologies and systems, including troubleshooting, updating, and training team members on their use.
• Proven ability as a cooperative team player who can unite others towards shared objectives.
• Strong interpersonal skills with natural talent for building trust and relationships.
• A deep understanding of workplace communication and culture.
• A collaborative working approach emphasizing team cohesion.
• Exceptional communication skills, both verbal and written.
• Open-mindedness and willingness to consider alternate viewpoints.
• Professional, tactful, and diplomatic in all interactions with people.
• Availability to work a flexible schedule as required.
• ProServe certification is mandatory.
• Minimum of two years’ experience within the food and beverage sector.

Benefits and Perks

• Competitive salaries with achievable bonus opportunities plus tips.
• 50% discount on food, wine, and sake for the employee and a guest at all Banff Hospitality Collective venues.
• Allowance for learning and development initiatives.
• Cell phone allowance provided.
• Extended health benefits with premiums fully covered by the company after three months of employment.
• Registered Retirement Savings Plan (RRSP) matching program available after three months.
• Short and Long Term Disability insurance coverage after three months of service.
• Paid vacation time and statutory holidays.
• Paid time off for community volunteer activities.
• Affordable housing options for managers may be accessible.

Additional Information

Banff Hospitality Collective is an equal opportunity employer committed to fostering a diverse workforce. Applicants from varied backgrounds with different skills, experiences, and competencies are encouraged to apply. Accommodation requests for the hiring process can be made in advance.

Applicants must have legal eligibility to work in Canada.