Assistant Director, Technology Strategic Planning and Integration

Role Overview

As Assistant Director, Technology Strategic Planning and Integration, you will spearhead digital transformation efforts within the hospital by orchestrating the planning, design, and execution of technology-driven services. Your work will enhance experiences for both patients and healthcare professionals, focusing on workflow optimization, smart systems, and the realisation of measurable value from technology investments.

Key Responsibilities

• Redesign patient, caregiver, and staff experiences through innovative technology-enabled solutions.
• Create digital service blueprints to identify areas for digitalisation, self-service, and process streamlining.
• Promote the adoption and continual enhancement of digital platforms to improve accessibility and satisfaction.
• Translate organisational priorities into actionable transformation roadmaps by partnering with clinical, operational, and support teams.
• Engage various stakeholder groups to ensure that new services remain centred on user needs and outcome-driven impact.
• Lead the development and optimisation of technology-powered workflows, smart hospital solutions, and digital enterprise capabilities.
• Advance operational informatics initiatives to boost workflow efficiency, resource utilisation, and capacity planning.
• Define business requirements and future operational models while supporting major technology rollouts.
• Plan and coordinate smart hospital strategies and digital enablement within broader healthcare development programmes.
• Establish analytics and reporting frameworks to spot service bottlenecks, pain points, and areas for further transformation.
• Use operational, service, and technology data to prioritise initiatives and inform decisions.
• Implement rigorous performance measurement and benefits-tracking procedures for digital projects.
• Lead continuous improvement based on data-driven service assessments and feedback integration.
• Drive successful adoption of initiatives through leading change management and cross-departmental collaboration.
• Foster strong relationships with vendors, implementation partners, and ecosystem stakeholders.
• Oversee stakeholder engagement, business case development, and consensus-building for complex transformation programmes.

Required Qualifications

• Bachelor's degree in Healthcare Management, IT, Business, Engineering, or a relevant field; a Master’s degree is advantageous.
• At least 12–15 years of professional experience in healthcare operations, digital transformation, service redesign, technology implementation, or related domains.
• A proven track record of leading multifaceted transformation, technology-driven change, or large-scale operational improvement projects.
• Strong grasp of healthcare operations, process engineering, and change management.
• Demonstrated expertise in cross-functional teamwork across operational, clinical, facilities, and technology disciplines.
• Exceptional abilities in programme management, stakeholder engagement, strategic planning, and structured problem-solving.
• Background in healthcare technology, enterprise system design, smart hospital projects, patient experience, or digital service transformation is a plus.