Assistant Director of Guest Services – Special Events

About Wynn Al Marjan Island

Scheduled to open in 2027, Wynn Al Marjan Island is an upscale resort in the United Arab Emirates designed as a luxurious and entertaining beachside destination. Located less than 50 minutes from Dubai International Airport, it will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, a nightclub, and a five-star spa, set on a scenic island extending into the Arabian Gulf.

Role Overview

The resort seeks an Assistant Director of Guest Services & Special Events to join the Event Operations team, contributing to the pre-opening phase and ongoing operations focused on high-quality guest experiences during special events.

Main Responsibilities

• Assist in creating policies and procedures for Guest Services pertaining to special events.
• Help develop processes related to billing, reservations, ticketing, and guest hospitality experiences.
• Work collaboratively with Marketing, Gaming, and Food & Beverage teams to harmonize guest service protocols with the annual event calendar.
• Support training programs for Guest Services staff in preparation for opening and ongoing operations.
• Manage daily Guest Services operations during events to ensure efficiency and cost management.
• Maintain high service standards including grooming and presentation of guest areas.
• Implement VIP guest amenity and gifting programs.
• Monitor guest feedback and drive continuous service improvements.
• Assist in annual planning and budgeting for guest services initiatives.
• Ensure adherence to health, safety, and brand standards.
• Deliver exceptional personalized service to VIPs and event attendees, anticipating their needs.
• Coordinate VIP meet-and-greet and hospitality suite activities.
• Address guest inquiries and resolve complaints promptly and professionally.
• Conduct venue tours and assist with pre-event planning for major events.
• Create communication templates for coordinated efforts across departments.
• Participate in operational meetings reviewing upcoming event requirements.
• Develop pre- and post-event review templates to support continuous improvement.
• Collaborate with Event Operations and Concierge teams for flawless guest service execution.
• Support seating arrangements, guest lists, and VIP placements for special events.
• Help coordinate hospitality services for external venues as part of customer development strategies.
• Supervise and train Guest Services team members during special events, conducting performance reviews and coaching.
• Foster a positive work culture emphasizing teamwork, respect, and excellence.
• Maintain accurate billing records respecting accounting standards and process invoices timely.
• Coordinate with vendors to support guest amenities and event services.

Candidate Profile

• At least 5 years of experience managing catering events in a 5-star hotel setting.
• Strong understanding of catering policies and operational procedures.
• Fluent English proficiency with excellent verbal and written communication skills.
• Proficiency in MS Office and hospitality software including Delphi, Opera, and Passkey systems.
• Demonstrated leadership and management capabilities.
• Self-driven, confident, approachable, and persistent.
• Ability to lead and communicate effectively within a multicultural team environment.

Compensation and Benefits

The position offers a competitive salary paid in UAE Dirhams (AED), along with a generous leave policy, healthcare coverage, life insurance, incentive programs, and additional employee benefits. This attractive package supports those seeking to advance their career with Wynn Resorts, a leading global hospitality brand.