Assistant Club Manager - Fitness, Wellness & Operations

About the Role

The Assistant Club Manager oversees the overall success, operational efficiency, and member satisfaction of the Society Club, ensuring top-notch service, cleanliness, maintenance, and brand presentation. This role supports daily operations management and fitness & wellness departments within the UFC Gym facilities, making sure high standards are consistently met across all service areas including membership, fitness, academy, wellness, food & beverage, and retail.

Key Responsibilities

• Assist the Club Manager with managing day-to-day operations, ensuring seamless collaboration between Fitness, Front of House, Sales, and Support teams, and uphold compliance with standard operating procedures.
• Support fitness trainers, coaches, and wellness personnel by monitoring their performance and enhancing member engagement through fitness programs and wellness initiatives.
• Actively contribute to improving member experience and retention by handling feedback and supporting engagement activities.
• Assist in team leadership activities including supervision, onboarding, training, daily briefings, and performance enhancement.
• Collaborate with the sales team to support marketing campaigns and monitor business KPIs.
• Ensure adherence to health, safety, and emergency procedures alongside maintaining professional standards.
• Supervise the upkeep of cleanliness, safety, service quality, and presentation across the club facility.
• Coordinate effectively with internal departments such as maintenance, security, and F&B to ensure smooth operations.
• Monitor operational KPIs and prepare performance reports regularly.
• Drive strategies to enhance personal training revenue and member retention while supporting recruitment and team development.
• Implement wellness programs and community activities that elevate member satisfaction.
• Lead team motivation, coaching, regular meetings, and performance evaluations fostering a positive work culture.
• Assist in budget planning, cost control measures, and analyzing club performance to initiate improvements.
• Maintain health and safety standards, ensuring emergency readiness and risk management compliance.

Expected Outcomes (KPIs)

• Achieve or exceed total club revenue targets.
• Drive membership growth and retention rates.
• Increase personal training penetration and utilization.
• Boost academy enrollment and retention.
• Maximize wellness lab revenue and usage.
• Maintain high scores in cleanliness and health & safety audits.
• Ensure excellent member satisfaction ratings (CSAT).
• Enhance team performance and retention.

Required Experience and Qualifications

• Bachelor’s degree in Sports Management, Fitness, Business Administration, or related field preferred.
• Five to seven years of experience managing fitness clubs, wellness centers, or hospitality/leisure operations.
• Proven experience leading fitness teams and overseeing club operations.
• Strong knowledge of gym operations, personal training, and wellness programming.
• Effective leadership skills managing diverse and multicultural teams.
• Excellent communication and problem-solving abilities.

Key Competencies

• Commercial awareness and business acumen.
• Strong capabilities in operational leadership.
• Ability to lead and influence teams positively.
• Focus on delivering exceptional customer experiences.
• Coordination across multiple departments.
• Effective problem solving and decision making skills.
• High attention to detail and accuracy.
• Performance-driven approach to work.