Asesor de Atención al Cliente y Crosselling - Entel Perú (Remoto)

Job Overview

We are seeking dedicated Customer Service and Cross-selling Advisors for Entel Perú. This is an inbound campaign focused on providing attentive support and solutions to current and potential Entel customers regarding both prepaid and postpaid services. Additionally, after addressing customer inquiries or issues, you will be responsible for promoting and successfully closing suggested sales.

Key Responsibilities

• Offer clear advice and solutions to customer questions, concerns, or complaints related to Entel services.
• Effectively conclude interactions by presenting and closing recommended sales opportunities.

Requirements

• Complete secondary education.
• Available to work entirely remotely.
• Possess necessary equipment for remote work such as a laptop or desktop computer.
• Basic computer handling skills.
• Demonstrate a proactive mindset and a willingness to learn.

Benefits

• Fixed monthly salary of S/1130.
• Formal contract with full legal benefits as per employment laws.
• Additional variable compensation up to S/250 plus commissions.
• Career advancement opportunities.
• Access to educational agreements and corporate discounts.

Work Schedule

• Full-time position with 48 weekly working hours.
• Shift range: 6:00 a.m. to 6:00 p.m. with an 8-hour work period plus 1 hour break.
• One rotating day off per week.

Training

• Paid remote training spanning 12 days including theory and on-the-job training (OJT).
• Theory sessions run from 9:00 a.m. to 5:00 p.m.
• Compensation during training: S/12 per day for theory days and S/20 per day for OJT days.