Area FCU Manager (Madurai)

Job Overview

The Area FCU Manager oversees the Risk Containment Unit (RCU) operations to ensure a risk-free onboarding experience for customers. This role involves managing fraud detection, investigation, and other related activities to align with the company’s goal of becoming a leader in affordable finance through stringent risk control.

Key Responsibilities

• Manage and monitor the RCU processes including pre-sanction sampling, fraud detection savings, and hit rates across assigned locations.
• Track monthly notional savings for fraud cases reported in the area.
• Oversee vendor and agency partners managing process turnaround times (TAT), costs, management information systems (MIS), and portfolio management.
• Ensure timely and accurate reporting, vendor performance monitoring, escalation management, and billing submission.
• Drive digital initiatives such as utilization and monitoring of internal tools like Hunter for fraud detection and internal deduplication checks.
• Lead investigations and establish deterrents including cross-verifications of internal reports—financial, technical, valuation, and CAM.
• Conduct meetings with customers, channels/vendors, and internal teams to investigate fraud cases and establish points of fraud perpetuation.
• Share feedback to strengthen processes and enforce deterrent measures.
• Submit fraud tracker data promptly and participate in adhoc investigations to ensure closure with satisfactory outcomes.
• Identify and address potential process or policy breaches in sourcing.
• Proactively review collection data to anticipate gaps and weaknesses.
• Organize and lead trainings for samplers, business teams, underwriters, and vendor FCU personnel to enhance quality and delivery.
• Drive initiatives for capability building among samplers and vendors, including global behavioral face-to-face interactions focused on fraud identification.
• Conduct asset verifications with feedback provision and identify new fraud triggers.

Required Qualifications and Skills

• In-depth knowledge of current market practices in fraud detection, investigation, and analytics.
• At least three years of experience managing fraud detection processes within NBFCs or Housing Finance Companies (HFCs), especially in the mortgage sector.