Area Credit Manager - Prime Zone, Zirakpur

Role Overview and Responsibilities

The Area Credit Manager will be responsible for risk and credit operations within the assigned transactions, ensuring compliance with the defined frameworks across the business. This role involves underwriting, portfolio quality management, process efficiency, risk compliance, collection efficiency, business growth support, and continuous self-development.

Underwriting and Portfolio Quality Management

• Perform credit risk operations on assigned proposals as per established standards and approval matrix.
• Evaluate and sanction credit proposals, consulting senior personnel and supporting peers on specialized cases when needed.
• Collaborate with Legal, Technical, and other verification vendors for evaluations and clarifications in complex instances.
• Monitor bounce rates ensuring they remain within threshold limits.

Process Efficiency

• Conduct risk operations efficiently to balance business performance and risk management requirements.
• Coordinate with Credit Processing Analysts and Credit Analysts to ensure accurate logging and comprehensive analysis of files.
• Engage with Sales and Operations teams through process-driven mechanisms for effective decisions and issue resolution, escalating to higher credit management levels when required.
• Manage external vendors to ensure timely and high-quality report delivery.
• Track and control costs to stay within approved budgets.
• Maintain precise data entry in Loan Origination Systems (LOS) and ensure thorough documentation quality.
• Ensure timely collection of post-disbursement documents.

Risk Compliance and Control

• Adhere to established risk management principles and norms throughout operations.
• Prepare periodic and ad-hoc MIS reports, escalation documents, and compliance records.
• Implement local risk control processes based on Maker-Checker mechanisms with Sales and Operations teams, addressing exception approvals, collateral valuation, post-disbursal document completion, and cheque bounce collections systematically.
• Minimize audit critical observations and resolve them within stipulated timelines.

Collection Efficiency

• Collaborate with Collections and Operations teams using process-driven coordination to monitor delinquent cases and optimize collections.
• Escalate complex or specific cases to the Regional Credit Manager for recovery and delinquency or NPA mitigation.
• Monitor delinquent portfolios, engage with key delinquent customers, and aid the collections team in resolving issues.
• Report any fraud instances to the Risk Monitoring team and regional or zonal risk heads.

Business Growth and Sustainability

• Partner with Sales and Operations personnel for case-oriented decisions to support business growth and long-term sustainability.

Self-Development and Stakeholder Coordination

• Engage in continuous learning to enhance skills in risk assessment and loan underwriting, including mastering legal and technical document analyses and property business practices.
• Maintain productive relationships with internal stakeholders to ensure smooth resolution of complex, escalated, and exception cases.