Application Support Specialist – Finastra Fusion Trade Innovation (FTI)

Overview

We are seeking an experienced Application Support Specialist to manage and maintain the Finastra Fusion Trade Innovation (FTI) platform within the Trade Finance domain based in Fujairah, UAE. The professional will be responsible for hands-on operational support, ensuring performance reliability, and overseeing environment stability and platform administration.

Key Duties and Responsibilities

• Deliver Level 2 and Level 3 production support for Fusion Trade Innovation applications.
• Continuously monitor system health by reviewing logs, batch processes, and transaction workflows.
• Diagnose and promptly resolve application incidents, defects, and user-raised concerns.
• Collaborate closely with infrastructure, database, and business teams to troubleshoot and resolve issues.
• Maintain service level agreements (SLAs) and guarantee uninterrupted system availability.
• Track and analyze server and application performance metrics, identify performance bottlenecks, and implement enhancement solutions.
• Engage in capacity planning and tuning initiatives to ensure optimal system functionality.
• Conduct regular housekeeping such as log clean-up, storage oversight, archiving, and batch scheduling across development, user acceptance testing, and production environments.
• Manage patch rollout and upgrades by planning, coordinating deployments, performing validations before and after deployment, handling configuration settings, and maintaining comprehensive system documentation including operational runbooks.

Technical Requirements

• Proven expertise in supporting Fusion Trade Innovation within live production settings.
• Experience in application administration, environment management, and deployment lifecycle including patch management.
• Skilled in performance monitoring tools, log analysis, and management of Linux/Unix server platforms.
• Proficiency in database querying using Oracle or SQL.
• Knowledge of job scheduling and batch processing mechanisms.
• Understanding of integration points and interface mechanisms within trade finance systems.

Functional Knowledge

• Basic to intermediate comprehension of trade finance operations and transaction processing life cycles.
• Awareness of enterprise production support standards, especially in banking environments.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or cognate fields.
• A minimum of four years’ experience in application support, preferably within banking or financial service sectors.
• Exposure to mission-critical enterprise application maintenance and support.

Preferred Skills

• Experience supporting trade finance platforms or banking product suites.
• Familiarity with application performance monitoring solutions and ITIL-based support operations.
• Excellent troubleshooting and root cause analysis expertise.

Soft Skills and Other Requirements

• Strong analytical mindset combined with problem-solving capabilities.
• Effective communication skills with ability to coordinate incident resolution.
• Willingness to work shifts and participate in on-call support rotations.
• Methodical, organized, and process-oriented in operational management.