ERP Specialist - Supply Chain Management

About Kayali

Established in 2018 by fragrance enthusiast Mona Kattan, Kayali offers a contemporary fragrance experience influenced by Mona's Middle Eastern roots and the art of layering scents. Kayali partners with world-class perfumers and uses the finest ingredients to create memorable, long-lasting, and cruelty-free fragrances. Each scent is crafted to tell a unique story encapsulated in luxurious, jewel-inspired bottles.

Our Mission

We aim to empower everyone to recognize their own brilliance, fostering a global community of fragrance lovers by showcasing the art of scent through innovative products, education, and traditions rooted in Middle Eastern fragrance culture.

Role Overview

This position demands deep functional knowledge of Microsoft Dynamics 365 Finance & Operations (D365 F&O) centered on Supply Chain Management. The specialist will drive the implementation, optimization, and maintenance of supply chain modules such as procurement, inventory control, order processing, intercompany operations, and integration with logistics platforms. Collaborating closely with business units, IT teams, and external partners, this role is vital for streamlining operations and promoting business expansion.

Key Responsibilities

• Serve as the authoritative functional expert for D365 F&O Supply Chain Management, covering inventory, procurement and sourcing, sales distribution, and cross-company processes.
• Analyze business needs and design scalable functional configurations aligned with Kayali's operational model.
• Implement and maintain comprehensive Procure-to-Pay and Order-to-Cash workflows.
• Lead workshops, process mapping, and gap analysis sessions with stakeholders.
• Advocate best practices by leveraging standard D365 functionality for process improvement.
• Coordinate with technical teams to support integrations between D365 F&O and external systems such as Shopify and third-party logistics providers.
• Oversee functional validations, troubleshoot issues, and perform root cause analyses in integrated business processes.
• Manage System Integration Testing (SIT) and User Acceptance Testing (UAT), developing and executing detailed test scenarios.
• Participate in deployment and post-implementation support activities.
• Facilitate communication among operations, logistics, procurement, finance, eCommerce, implementation partners, and IT teams.
• Create comprehensive documentation including Functional Design Documents, process flows, requirements, and user manuals.
• Conduct user training and support organizational change to ensure smooth adoption.
• Provide ongoing application support by investigating issues and coordinating with Microsoft and partners for resolutions.
• Identify and champion continuous improvement initiatives and future ERP enhancements.

Qualifications and Experience

• At least 5 years of direct experience with Microsoft Dynamics 365 Finance & Operations.
• Expert knowledge of Supply Chain Management functionality including procurement, inventory, sales order management, and intercompany processes.
• Demonstrated ability to gather and translate business requirements into effective functional solutions.
• Experience integrating with eCommerce platforms is a plus.
• Familiarity with third-party logistics providers and external supply chain system integrations.
• Strong analytical abilities, problem-solving acumen, and stakeholder engagement skills.
• Capacity to juggle multiple priorities in a dynamic environment.
• Preferred certification in Microsoft Dynamics 365 Supply Chain Management.
• Excellent communication skills, both verbal and written.

Employee Benefits

• Top-tier medical, dental, and vision insurance coverage.
• Flexible holiday policy called "Find your Magic Days."
• Dedicated volunteer day off.
• Leave on your birthday.
• Egg freezing benefits.
• Exclusive employee discounts on all Kayali products.
• Quarterly gifting of products.

Equal Opportunity and Inclusion

Kayali is devoted to creating a diverse and inclusive work environment free from discrimination of any kind. All qualified applicants will receive consideration without regard to race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request throughout the recruitment process.