Application Specialist I

About John Brooks Company

John Brooks Company has been delivering solutions in fluid handling for over 80 years, serving various Canadian industries with engineered products and tailored system designs. Their product portfolio includes filtration, pumps, sprays, and valves aimed at customized applications.

Role Overview

The Application Specialist I offers vital technical and sales assistance to customers, handling quotations, order processing, product advisories, and query resolution. This position acts as a liaison among customers, suppliers, and internal teams to maintain outstanding service levels, promote sales growth, and ensure smooth project completion.

Primary Responsibilities

• Prepare, review, and monitor customer quotations ensuring accuracy and timely follow-up.
• Deliver technical guidance, product recommendations, pricing, and proposal creation aligned with customer needs.
• Interpret customer demands into precise product and solution proposals.
• Manage order processing and track order status until finalization.
• Collaborate with suppliers and vendors to guarantee timely deliveries and promptly address issues.
• Maintain communication with customers via phone and email to handle product, order, and technical questions.
• Diagnose and troubleshoot customer problems, working closely with internal and manufacturing teams for resolution.
• Provide after-sales support to uphold high customer satisfaction.
• Contribute to business expansion by identifying upsell opportunities and nurturing client relationships.
• Compile proposals by factoring in customer requirements, market trends, and available products.
• Document and organize detailed records of quotes, orders, and relevant project materials.
• Gather and arrange vendor documentation necessary for customer projects.
• Assist in collection efforts and payment follow-ups in coordination with the accounting department.
• Adhere to prescribed sales processes, systems, and procedures to maintain efficiency.

Qualifications and Skills

• Completion of a college diploma in a related discipline.
• 3 to 6 years' experience in technical sales, customer service, inside sales, or similar roles.
• Competence with order entry and quotation software such as Epicor P21 or equivalents.
• Knowledge of customer service principles and best practices.
• Excellent verbal and written communication capabilities.
• Strong analytical and problem-solving skills.
• Ability to juggle multiple priorities effectively in a dynamic setting.
• High attention to detail ensuring accurate work output.
• Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
• Effective organizational skills and a customer-focused approach.
• Team-oriented mindset and ability to collaborate effectively.
• Bilingualism in English and French is a plus.

Working Environment

• Fast-paced, competitive industry setting.
• Frequent communication via phone, email, fax, and virtual meetings with customers and internal teams.
• Exposure to tight deadlines, multitasking, and shifting priorities.

Compensation and Benefits

• Competitive base salary ranging from $60,000 to $75,000 annually, plus incentive pay.
• Generous vacation entitlements.
• Paid personal days.
• Comprehensive benefits package covering medical, dental, paramedical, and vision care.
• Employer-matched company Group RRSP plan.
• Annual health and wellness subsidy.

Company Culture

• The average length of employment is 9 years, reflecting strong employee retention.
• Celebration of employee milestones through service awards and recognition events.
• Regularly hosted social activities to promote team bonding and enjoyment.

Additional Information

John Brooks Company values equal opportunity and accommodations for candidates with disabilities throughout the hiring process upon request. Automated tools, including AI, are used to assist in application reviews, with human decision-makers finalizing hiring choices.