IT Support Singapore, APAC Regional Lead

About the Team

The IT Services and Support function keeps workplace technology running smoothly and dependably across the company. The team handles first-line IT help, employee joining and exit workflows, conference room and event support, vendor coordination, asset oversight, and ongoing improvements to tools, documentation, and operating processes that enhance the employee experience as the organization scales.

About the Role

Based in Singapore, this position serves as the most senior onsite IT contact for the local office while also acting as the regional lead for IT support across APAC. The role blends direct technical support with regional coordination, operational ownership, and continuous improvement. Responsibilities span frontline troubleshooting, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive assistance, and the creation of scalable support workflows across offices and time zones.

The ideal person is service-oriented, technically capable, and comfortable working independently in a fast-paced setting. Strong judgment, clear communication, and the ability to convert ambiguous operational needs into dependable systems are essential.

This is an onsite role in Singapore requiring five days per week in the office. Relocation assistance is available for new hires.

Key Responsibilities

• Act as the primary senior onsite IT contact in Singapore, resolving hardware, software, network, and collaboration issues quickly and reliably.
• Coordinate APAC support efforts across offices and time zones to improve consistency, coverage, and the overall employee experience.
• Manage employee lifecycle support, including device setup, account readiness, access coordination, onboarding, and offboarding assistance.
• Ensure conference rooms, executive meetings, events, and other high-visibility gatherings have dependable AV and workplace technology support.
• Oversee procurement, repairs, maintenance, inventory tracking, and device management practices to keep operations secure and scalable.
• Work with Workplace Services, Security, and other partners to support office expansion, changes, and technology readiness in Singapore.
• Identify friction points, improve documentation, design repeatable processes, and introduce lightweight automation to strengthen support operations.
• Provide high-touch support to executives and other critical stakeholders when needed.
• Communicate effectively with technical and non-technical partners and help move cross-functional initiatives forward without formal authority.

Required Skills and Experience

The successful candidate should have strong macOS expertise and practical familiarity with Windows, along with identity and device management tools such as Azure AD, Jamf, and Intune. Experience with workplace collaboration and productivity platforms including Google Workspace, Microsoft 365, Slack, and Atlassian tools is important, as is the ability to configure and troubleshoot AV and meeting-room systems such as Google Meet, Microsoft Teams, and Crestron.

Excellent written and verbal communication skills are needed to explain technical issues clearly to both technical and non-technical audiences. Prior experience coordinating support across multiple offices, stakeholder groups, or time zones will be valuable. A history of improving operations through documentation, workflow design, automation, or light scripting is strongly preferred. The role also calls for strong vendor management, inventory oversight, procurement coordination, and careful attention to workplace technology operations.

In addition, the role benefits from solid cross-functional project management skills, a customer-first mindset, good operational judgment, and the ability to remain calm and effective in demanding support situations. Experience mentoring junior team members and supporting executives is also helpful.

Additional Information

This role is based in Singapore and is part of a regional APAC support function. The company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

Background checks may be conducted in line with applicable law. Qualified applicants with arrest or conviction records will be considered where permitted by law, including relevant fair chance and equal employment provisions for US-based candidates. For unincorporated Los Angeles County workers, the company notes that criminal history may be directly relevant to duties involving protection of computer hardware, return of hardware and data at the end of employment, confidentiality obligations, and access to secure information systems.

Applicants may report a non-compliant job posting through the company’s reporting form. Inquiries unrelated to posting compliance will not receive a response.

Reasonable accommodations are available for applicants with disabilities through the company’s accommodations request process.

OpenAI’s Global Applicant Privacy Policy applies.

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