Analyst, Customer Success - Measurement (US)

About Cint

Cint is a research technology company focused on helping organizations collect feedback from real people to shape strategy, assess advertising effectiveness, and make better business decisions. Its global programmatic marketplace connects with nearly 300 million respondents across more than 150 countries who have agreed to share their opinions, motivations, and behaviours.

The company works at the intersection of data, research, and digital media measurement, supporting customers who want clearer insight into campaign performance and business outcomes.

Role Overview

The Measurement Customer Success team partners with clients throughout their measurement journey. This position blends data analysis, consultative customer support, and measurement expertise to help customers get the most from Cint’s products and meet their business goals.

This is a high-impact opportunity for someone who enjoys working directly with customers, exploring datasets, solving complex problems, and turning technical information into practical recommendations. The role contributes to customer satisfaction, product adoption, campaign success, and long-term account growth.

Candidates must be based in the Central or East Coast region of the US.

Key Responsibilities

• Act as a trusted advisor by guiding customers on measurement planning, brand lift approaches, product functionality, best practices, and campaign outcomes.
• Develop strong client relationships through regular communication, business reviews, and ongoing partnership management.
• Review study results, client data, and measurement outputs to spot patterns, identify opportunities, and recommend next steps.
• Train customers on Cint’s Measurement offerings so they can adopt the platform effectively and achieve stronger results over time.
• Simplify technical, methodological, and analytical concepts into clear guidance that customers can act on.
• Work closely with Sales, Product, Support, and Operations to resolve customer issues and improve the overall experience.
• Represent the customer internally by surfacing recurring issues, product gaps, and process improvement ideas.
• Track customer health, engagement, adoption, campaign launches, active usage, and revenue growth to identify risks and reinforce value.
• Handle several customers, projects, and deadlines at once while maintaining accuracy and responsiveness.
• Pull and combine data from Cint’s systems, Excel, Databricks, and Salesforce for analysis and reporting.
• Help ensure customer objectives are met through structured planning, follow-up, and proactive communication.
• Build a strong working knowledge of Cint’s measurement tools, methods, and the broader industry landscape.

Required Qualifications

• BA/BS degree.
• 1 to 3 years of experience in customer success, account management, project management, client services, market research, consulting, or another analytical client-facing role.
• Strong communication skills with the ability to explain technical or data-heavy topics in a simple, concise way.
• Proven ability to build trust and credibility with customers and internal stakeholders.
• Solid analytical, problem-solving, and critical-thinking ability.
• Comfort interpreting data and turning findings into useful recommendations.
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions.
• Comfort leading consultative conversations, presentations, and business reviews both in person and virtually through tools such as Zoom, Google Meet, or Teams.
• Strong organization and ability to manage competing priorities and deadlines.
• Detail-oriented, self-driven, and eager to learn new tools and concepts.
• Strong ownership mindset and accountability.
• Ability to adapt to a fast-moving, evolving environment.
• Positive, collaborative team-oriented attitude.

Preferred Background

• Understanding of the digital media ecosystem and how campaigns are planned, launched, and measured.
• Experience in ad tech, market research, media measurement, customer success, or a related field.
• Exposure to Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platforms.
• Market research coursework or hands-on experience.
• Working knowledge of statistical concepts and research methodology.
• Experience presenting insights, recommendations, or analytical findings to customers or stakeholders.
• Experience supporting enterprise clients or strategic accounts.

Compensation and Benefits

The expected US base salary for this role is $48,000 to $54,000 annually, plus target annual commission of $2,000 to $6,000.

• Medical, dental, and vision insurance options for you and your family.
• 401(k) with company match.
• PTO and unlimited sick days.
• Remote work.
• Paid maternity and paternity leave.

Additional Information

This role is open only to candidates located in the Central or East Coast regions.

Values

Cint emphasizes collaboration, innovation, accountability, and care. The company values shared success, cross-border teamwork, curiosity, transparency, kindness, diversity, equity, inclusion, and active listening.

More About Cint

Cint has been recognized in Newsweek’s 2025 Global Top 100 Most Loved Workplaces, reflecting its focus on trust, respect, and employee growth. The company expanded through the acquisitions of Berlin-based GapFish in June 2021 and US-based Lucid in January 2022. Cint Group AB is listed on Nasdaq Stockholm and operates globally with teams in locations including Stockholm, London, New York, New Orleans, Singapore, Tokyo, and Sydney.

AI Interview Note

Applicants should review Cint’s guidance on the use of AI during the interview and hiring process.