Airport Passenger Support (Freelance)

About the Role

FlightHelp works with air travelers who need help pursuing compensation after delayed or cancelled flights. The company has already supported a very large number of passengers through stressful disruption cases and is now growing its on-call network at Dortmund Airport.

This opening is for freelance passenger support and flyer distribution on an as-needed basis at Dortmund Airport in Dortmund, North Rhine-Westphalia, Germany. The work is not sales-driven; it is centered on sharing information, assisting passengers, and representing the company professionally.

Key Responsibilities

• When a major disruption happens, such as a delay of more than 3 hours, the operations team will reach out with the relevant details.
• Travel to the Dortmund Airport arrivals area promptly after receiving a request.
• Hand out flyers to passengers affected by the disrupted flight and explain how FlightHelp may be able to help them.
• Maintain a calm, approachable, and courteous presence when speaking with travelers.
• No airport security clearance is needed for this assignment.

Compensation and Working Style

The schedule is entirely flexible and depends on flight disruption events, so you only work when incidents occur and you are available. Pay is €40 for each assignment, with each visit lasting around 1 hour. Reasonable extra costs such as fuel, parking, or public transport tickets are fully reimbursed. There is also potential for performance-linked bonuses and for longer-term cooperation with expanded duties.

Candidate Profile

Applicants should live in Dortmund or nearby. Strong German language ability is required at a minimum B2 level. English or other additional languages are considered a plus. The ideal person is dependable, on time, and comfortable dealing with the public in a professional way.

Application Notes

To be considered, candidates should include both a phone number and an email address so the team can get in touch quickly.