Airfreight Exports Operations Specialist

Role Overview

The Airfreight Exports Operations Specialist position at DHL Global Forwarding in Dublin involves managing end-to-end airfreight export processes, ensuring compliance with company and regulatory guidelines, and maintaining exceptional customer service.

Core Responsibilities

• Handle all documents related to airfreight export operations following DHL Global Forwarding's standard procedures.
• Arrange pickup and delivery of shipments efficiently and reliably.
• Meet customer requirements by timely completion and verification of shipment documentation.
• Maintain proactive communication with customers regarding their shipments.
• End-to-end ownership of job files including monitoring and commercial activities.
• Open, invoice, and close files aligning with company, customer, and overseas regulations.
• Use DCT system for creating and confirming transport orders to ensure timely pickups and deliveries.
• Manage customer bookings and prepare, control, and distribute necessary export/import documents to carriers, suppliers, and consignees.
• Verify documentation accuracy against shipper and warehouse documents, including contract ratings, weights, and consignee data.
• Manage and report exceptions, coordinate with departments for resolutions.
• Ensure receipt of original Known Shipper declarations and compliance with security and regulatory certifications.
• Identify performance issues by raising Operations Irregularities and propose corrective actions.
• Log customer complaints via the GCCS tool, providing timely updates and resolutions within specified timeframes.
• Respond to network requests promptly and support customer service in incident and exception handling.
• Track shipments until proof of delivery and communicate any concerns to customers promptly.
• Monitor DAP and DDP shipments for billing accuracy and issue supplemental invoices if necessary.
• Adhere strictly to professional, positive, and respectful communication standards per company guidelines.
• Ensure compliance with customs regulations, air cargo security, IATA Dangerous Goods documentation, and all DHL operational standards.
• Maintain customer data accuracy through regular reviews and compliance with regional KPIs.
• Oversee accruals, rating, invoicing, and billing processes, including third-party billing and COD collections.
• Manage lease billing for Envirotainer/C-Safe containers and respond to queries related to CASS and MART reports timely.
• Assist with month-end closing procedures and departmental training.
• Build and sustain strong internal and external supplier relationships.
• Support operational process implementation and comply with Good Distribution Practice (GDP) standards for Life Sciences.
• Comply fully with all company policies, health, safety, environmental, quality, and data protection regulations.

Required Skills and Qualifications

• In-depth knowledge of Airfreight Export Operations.
• Proficient in Microsoft Office applications.
• Strong administrative and organizational abilities.
• Meticulous attention to detail with a results-focused mindset.
• Dangerous Goods (DG) certification is advantageous.
• Training in Envirotainer systems is a plus.
• Relevant logistics qualifications are desirable.

Work Schedule

The position requires working from Monday to Friday, between 9:00 AM and 5:30 PM.

Competency and Behavioral Expectations

• Establishes honest, respectful, and trusting relationships with customers, peers, and management.
• Demonstrates cultural sensitivity and values diversity.
• Communicates clearly and listens effectively, even in challenging situations.
• Contributes actively to teamwork by sharing knowledge, supporting colleagues, and fostering a collaborative environment.
• Focuses on meeting and exceeding customer expectations through problem-solving and proactive service.
• Utilizes formal problem-solving methods and root cause analysis to address issues efficiently.
• Committed to continuous improvement, adaptable to change, and willing to undertake additional responsibilities.
• Manages workload effectively, follows and develops procedures, and maintains high accuracy in data handling.

Additional Information

DHL Global Forwarding promotes equal employment opportunities and selects employees based on qualifications, skills, and performance without discrimination. The job description provides an overview and is subject to change as needed by the company.