Manager to Setup and Oversee Food Shops

Overview

The Shop Manager role encompasses comprehensive responsibility for establishing, operating, and managing food retail outlets, ensuring seamless daily activities, top-tier customer service, efficient inventory oversight, staff leadership, and meeting sales and profit goals.

Main Duties

• Lead and coordinate all aspects of new shop setup, including layout design, fixture installation, equipment arrangement, branding, and compliance with all permits and licenses.
• Implement POS systems and operational workflows in collaboration with vendors and suppliers.
• Oversee daily shop operations maintaining high standards of cleanliness, safety, and presentation as per corporate policies.
• Ensure smooth opening and closing procedures.
• Drive sales initiatives, develop local marketing campaigns, and maintain exceptional customer service, handling complaints and escalating when necessary.
• Manage inventory by monitoring stock levels, conducting regular audits, minimizing losses and waste, and liaising with procurement.
• Recruit, train, and supervise store employees, managing work schedules and conducting performance evaluations to foster a productive workplace atmosphere.
• Handle daily cash operations, monitor expenses, prepare sales and operational reports, and secure accurate financial transactions.
• Maintain compliance with health, safety, and regulatory standards through documentation and periodic safety audits.

Qualifications and Experience

• Bachelor's degree in Business Administration, Retail Management, Commerce, or a related domain.
• Between 3 to 7 years of experience managing retail stores or shops.
• Preferably experienced in launching new retail outlets.

Skills and Competencies

• Strong leadership and team management abilities.
• Expertise in retail operations and inventory control.
• Proven track record in sales planning and reaching targets.
• Commitment to superior customer service standards.
• Financial literacy and analytical capabilities.
• Effective problem-solving and decision-making skills.
• Familiarity with POS and inventory management systems.
• Excellent communication and negotiation skills.

Performance Indicators

• Achievement of sales revenue objectives.
• Store profitability metrics.
• Accuracy in inventory records.
• Customer satisfaction levels.
• Employee productivity and retention rates.
• Compliance audit outcomes and safety results.
• Percentage of stock loss or shrinkage.