AI Product Builder (Manager)

About CreditorWatch

CreditorWatch is an Australian data and technology business that helps organisations make smarter commercial decisions using distinctive data, analytics and digital products. Its platform supports customers in managing trading relationships, lifting productivity and lowering financial exposure. The company operates as a commercial credit reporting bureau, offering products and insights that support the full customer journey, including onboarding, automated credit decisions, credit risk management and collections. Founded in 2010, it has been recognised among AFR’s Top 10 Best Places to Work and has held Great Place to Work certification from 2022 through 2025.

The company has grown strongly in 2025 and expects to accelerate further in 2026, making this a high-growth environment for someone looking to build new AI products.

Purpose and mission

The organisation’s purpose is to help Australian businesses trade with confidence. Its mission is to become the leading player in its market by delivering unique data insights and innovative products.

Role overview

This is a new opportunity within the AI product team for a Product Builder / Product Manager who can lead innovation, rapid experimentation, prototyping and validation to create measurable outcomes. The role is responsible for setting the direction for AI-enabled products and turning developments in data, machine learning, generative AI and agentic AI into scalable solutions that make commercial sense for customers and the business.

You will own the product strategy and roadmap, making sure it aligns with company goals, customer needs and the long-term platform direction, while also driving execution across the full AI product lifecycle. This position blends strategic product leadership with day-to-day involvement in roadmap planning, prioritisation and delivery. The role reports to the GM, Product and is based full time in the Sydney CBD office with hybrid working conditions.

Key responsibilities

• Define, refine and maintain the vision and strategy for new AI products.
• Convert customer, market and business insights into a focused product direction and prioritised initiatives.
• Make product decisions that balance user value, technical practicality and commercial impact.
• Lead delivery teams to execute the roadmap, remove obstacles, manage prioritisation and support on-time releases.
• Work hands-on with prototypes, experiments, customer validation and rapid sprint cycles to test ideas quickly.
• Keep close oversight of daily product execution to ensure outcomes are delivered and value is captured.
• Partner with Engineering and Design to create scalable, maintainable and high-quality product solutions.
• Work across functions to align AI initiatives with broader business objectives.
• Influence stakeholders at all levels using clear communication, evidence-based recommendations and strong business cases.
• Build shared understanding of goals, progress and trade-offs across teams.
• Use qualitative and quantitative data to guide decisions, track success and improve results.
• Turn customer feedback, market signals and performance metrics into actionable insights.
• Continuously improve product practices, team rituals and overall team capability.

Perks and benefits

• Fitness First Platinum gym membership for all employees.
• Daily food and drink offerings, including barista coffee, breakfast, snacks, lunch and beverages.
• $50 per month in phone credit.
• One additional wellness day off each month.
• Monthly in-house massage sessions.
• Performance-based bonus opportunities.
• Access to the company’s employee share scheme.
• Regular team activities such as pasta making, sailing, touch footy, winery tours, go-karting and company boat outings.
• Free legal support for matters such as conveyancing, property advice, wills, trusts and powers of attorney.

Values

• Small improvements matter and collectively create meaningful outcomes.
• Dependability and trust are central to how the company serves clients.
• Growth, adaptability and high standards are expected from both the business and its people.
• Employees are valued and supported to pursue their goals and development.

Recruitment process

• Phone screening to review the company, role and fit.
• Hiring manager meeting to discuss your background, skills and questions.
• Functional meeting with a take-home case challenge.
• Values meeting to explore alignment with the company’s culture.

Additional information

This is a full-time role with hybrid working arrangements from the Sydney CBD office. The company promotes open communication and recognition, including probation celebrations, all-staff birthday celebrations and service anniversary recognition. It is an equal opportunity employer and welcomes applicants regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.