- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Eligibility
- Applicants with at least 2 years of customer service or related experience may apply. Candidates should have strong communication skills, the ability to manage customer issues professionally, and comfort working with CRM tools and office software. Interest in photography, design, or personalized pr…
- Resume
- Required to apply
Job description
About the company
Netrolynx AI is listed as the hiring company, while the provided role content describes Printerpix, a fast-growing business focused on personalized printing products. The company is known for custom photo items such as photo prints, photo books, canvas prints, and personalized gifts. It emphasizes quality, customer satisfaction, innovation, and a people-focused culture where creativity and dedication are valued.
Role overview
This position is for a customer service professional who will act as the main point of contact for customers. The role involves handling questions, resolving concerns, and delivering a smooth, personalized support experience across email, phone, and live chat. It is a client-facing role suited to someone who communicates clearly, stays calm under pressure, and enjoys helping people.
What you'll do
- Reply to customer questions quickly and accurately through email, phone, and live chat.
- Help customers with placing orders, making changes to orders, and cancelling orders where needed.
- Handle complaints and service issues efficiently, and pass complex matters to the right internal team when required.
- Record customer conversations and transaction details carefully in the CRM system.
- Work closely with production and shipping teams to track deliveries and keep customers informed.
- Share recurring customer concerns and improvement ideas with management.
- Take part in training sessions and team meetings to stay current on products, policies, and processes.
What we're looking for
Candidates should have at least 2 years of experience in customer service or a related area. Strong written and spoken communication skills are essential, along with the ability to solve problems, remain patient, and pay close attention to detail. Familiarity with CRM tools and Microsoft Office is preferred. A positive attitude, flexibility, and the ability to collaborate effectively with others are also important. Interest in photography, design, or personalized printing products is a plus, though not required.
Benefits
The company offers a competitive salary, health insurance, paid time off, training and development opportunities, a collaborative and inclusive workplace, employee discounts on products, flexible working hours, and the option to work remotely.
Equal opportunity
The employer states that it is committed to equal employment opportunity and welcomes applications regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or other protected characteristics. Hiring decisions are made without discrimination, and the company aims to maintain a fair and supportive environment for all staff and applicants.