Agent & Officer Positions (SP-03 & SP-04) at Canada Revenue Agency

About the Role

The Canada Revenue Agency (CRA) is seeking dedicated individuals for various Agent and Officer positions (SP-03 & SP-04) at the Surrey National Verification and Collections Centre. This is an excellent opportunity to join one of Canada's top employers and contribute to the economic and social well-being of Canadians. The CRA is committed to fostering an inclusive and diverse workforce that mirrors the Canadian population, with a strong focus on Employment Equity (EE) and Diversity & Inclusion (DI). While initial offers will be for temporary contracts typically ranging from 6 to 12 months, there is a possibility of extensions. Most positions require on-site work, with specific arrangements determined by operational needs. Flexible work arrangements are offered to support work-life balance.

Key Responsibilities

• Administer and collect outstanding amounts across various account types.
• Enforce compliance related to information slips and outstanding tax returns.
• Communicate with taxpayers via written correspondence, phone, and in a call center setting.
• Examine and correct tax and information returns.
• Validate and review income, benefit eligibility, deductions, and refund information.
• Provide general administrative and clerical support.
• Perform data entry into computer systems.
• Receive, sort, and distribute incoming and outgoing paper and electronic correspondence.

Requirements

• A secondary school diploma is required.
• No prior experience is necessary, as comprehensive training will be provided.
• Candidates must demonstrate the ability to work effectively in English (English Essential positions).
• For Bilingual Imperative positions, proficiency in both English and French is required, assessed through the Public Service Commission's Second Language Evaluation (SLE) for Reading Proficiency, Written Expression, and Oral Proficiency (BBB/BBB, BBC/BBC, or CBC/CBC).
• Candidates must be able to obtain a Reliability Status clearance.
• Must be able to successfully complete classroom and on-the-job training.
• Must be physically present to work in the office as required.
• For foreign education credentials, an assessment confirming Canadian equivalency from a recognized service is mandatory.
• For foreign accounting designations, confirmation from CPA Canada is required.

Perks

• Opportunity to work for one of Canada's top employers.
• Support for work-life balance through flexible work arrangements.
• Comprehensive training provided.
• Potential for contract extensions and future opportunities within the Western Region CRA offices.

Eligibility

This process is open to any individual residing in Canada, as well as Canadian citizens and permanent residents residing abroad. Preference will be given to veterans, followed by Canadian citizens and permanent residents. Relocation costs are the responsibility of the candidate, except for qualified members and former members of the Canadian Armed Forces who may be entitled to relocation from the Department of National Defence.

Education Required

Secondary school diploma

Skills

• Client Service
• Communication (English)
• Data Entry
• Problem Solving
• Attention to Detail
• Bilingualism (French/English)
• Adaptability
• Computer Proficiency
• Organizational Skills
• Tax Administration