After Hours Support Worker - Team Leader

About the Role

This role sits within MacKillop’s National After-Hours Services Unit, where the focus is on delivering high-quality residential care to vulnerable young people and supporting their emotional, social, and behavioural needs.

The After Hours Support Worker helps create a secure, caring environment; encourages independent living skills; protects young people’s rights; and acts promptly when any concern arises. The role also supports young people to stay connected with important people and places in their lives, access information and experiences that strengthen identity, and take part in decisions that affect them.

The position requires culturally responsive practice, particularly for Aboriginal and Torres Strait Islander young people and their families, and care that aligns with the organisation’s values, policies, and practice frameworks, including The Way We Work With Young People.

You will work alongside residential care staff, case workers, service providers, and families, and also take on roving duties across residential units within the designated regions. Record keeping is an important part of the role, including case notes, communication books, incident reports, and hazard and near-miss reports. You will also help with client participation and feedback processes, handle sensitive information confidentially, follow administrative and financial procedures, and engage in professional development, supervision, and performance reviews.

Position Details

This is a permanent full-time role based in Warrnambool, Victoria, in the After-Hours Program. The role reports to the After-Hours Coordinator.

Key Selection Criteria

To perform well in this role, you should bring:

• Understanding of Aboriginal culture and values, along with awareness of the issues currently affecting Aboriginal children, young people, and families.
• Background in youth services or residential care.
• Ability to build rapport with young people experiencing social, emotional, and behavioural challenges.
• Experience applying behaviour support or behaviour management plans for young people with complex behaviours.
• Working knowledge of workplace health and safety matters.
• Strong written and verbal communication skills.

Application Instructions

Applicants should respond to the full Key Selection Criteria outlined in the position description as part of their application. The position description is available for review with the listing.

Contact for More Information

Joshua Sue-See can be contacted at joshua.sue-see@mackillop.org.au for further details.

Our Offer

• Salary packaging benefits that can improve take-home pay.
• SCHADS Award Level 3, with the exact pay depending on qualifications and experience.
• Ongoing opportunities for career growth, learning, and training.
• Employee Assistance Program offering free, confidential counselling, coaching, and emotional support for work and personal matters.

Required Checks

• A current and valid driver’s licence.
• Satisfactory criminal history check, paid for by MacKillop.
• Current Working with Children Check.
• Current NDIS Worker Screening Check for risk-assessed and client-facing roles; MacKillop can support successful candidates with this application.

Commitment to Diversity and Inclusion

MacKillop states that it values diversity and the dignity of every person. The organisation aims to remain a culturally safe, culturally competent, and welcoming place for Aboriginal and Torres Strait Islander children, young people, families, and communities. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Hiring Process

Applications may be shortlisted as soon as they are received, so candidates are encouraged to apply promptly.