Africa Travel Support Specialist – Remote

Role Overview

WM Airdesk LLC is seeking a proficient travel expert based in Cape Town to provide support for flight bookings and travel arrangements throughout Africa and global markets. This highly collaborative remote role demands solid experience with airline reservations, fare regulations, ticketing procedures, and use of GDS platforms, particularly Sabre or Amadeus.

Company Profile

WM Airdesk LLC, headquartered in Puerto Rico, specializes in white-label travel support services catering to independent travel agents and agencies. Our team handles flight searches, reservations, ticketing, fare adjustments, airline schedule disruptions, and other immediate travel-related issues, backed by an international team with over a century of combined expertise.

Key Responsibilities

• Identify appropriate domestic, regional, and international flight options for clients.
• Create, verify, and manage passenger bookings efficiently.
• Operate Sabre or Amadeus GDS systems to handle travel reservations.
• Process exchanges, ticket reissues, refunds, and cancellations based on fare rules.
• Evaluate fare regulations and ticket terms thoroughly.
• Assist with airline schedule alterations and manage travel disruptions.
• Support urgent and intricate travel requests promptly.
• Maintain clear communication with travel agents, agencies, and airline contacts.
• Provide clients with precise information regarding routes, fares, and travel alternatives.
• Focus on travel involving South Africa and broader African regions, expanding to other international markets as expertise grows.
• Adhere to company procedures while ensuring accurate booking documentation.
• Operate independently while staying connected with the international remote team.

Candidate Profile

• Previous experience as a travel agent, reservation agent, or ticketing specialist.
• Hands-on experience using a recognized GDS, with strong preference for Sabre expertise.
• Knowledge of the South African and broader African travel sectors.
• Comprehensive understanding of airline booking and ticketing processes.
• Proficient English communication skills, both verbal and written.
• Reliable, high-speed internet and a quiet, professional home workspace.
• Exceptional attention to detail and ability to multitask effectively.
• Sound judgment in managing time-critical travel issues.
• Service-oriented attitude and capacity to work independently within a remote, international team.

Benefits and Work Conditions

• Fully remote working arrangement.
• Competitive remuneration negotiated based on experience and skills.
• Access to mentorship from seasoned senior travel professionals.
• Opportunities for professional growth and skill enhancement.
• Engagement with complex regional and international travel bookings.
• Exposure to advanced GDS, ticketing, and airline support procedures.
• Opportunity for long-term career progression within the company.
• Terms of employment align with applicable South African labor laws and are subject to discussion during interview.