Administrative and Operations Assistant

About GPLANN Event Rentals

GPLANN Event Rentals is a locally owned enterprise serving Edmonton and nearby regions, specializing in providing tents, tables, chairs, linens, décor, and other event essentials for weddings, parties, and corporate functions. As our company expands, we seek an enthusiastic and organized individual who enjoys collaborating with customers and ensuring seamless daily operations. This role is dynamic and hands-on, combining office administration with aspects of operational support, allowing you to contribute directly to the success of our clients’ special events.

Role Overview

This full-time position requires versatility, balancing customer support with operational duties. You’ll engage with clients, manage rental documentation, organize inventory, and assist in both office and warehouse tasks. Each day offers new challenges and the chance to be part of a supportive, growth-oriented team.

Main Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Assist clients with rental questions, booking processes, and availability confirmations.
• Draft and manage rental quotes, invoices, agreements, and scheduling for deliveries and pickups.
• Maintain organized records of customers and transactions.
• Provide administrative support to the business owner and assist with routine follow-ups.
• Receive, inspect, and process returned rental equipment for cleanliness and order.
• Clean, fold, and organize rental items such as linens, tables, and chairs.
• Prepare and assemble rental orders for upcoming events, ensuring accuracy.
• Identify and report missing, damaged, or worn equipment.
• Help maintain a tidy warehouse and accurate inventory system.
• Support event setup and teardown when necessary.

Physical and Workplace Requirements

• Able to lift and move event equipment including furniture and storage bins.
• Comfortable standing and moving throughout the workday as required.
• Willing to work in both an office and warehouse context.

Candidate Profile

• Self-motivated with strong problem-solving abilities.
• Highly organized and attentive to detail.
• Professional communicator, adept in client interactions.
• Quick to learn and comfortable using computer systems.
• Capable of managing multiple priorities in a fast-paced environment.
• Works both independently and collaboratively.
• Dependable, honest, and demonstrates pride in quality work.
• Open to assisting with a range of office and physical tasks as needed.
• Prior customer service or administrative experience is welcome, but not required as training will be provided.

Why Work With Us?

• Supportive, respectful team culture with direct mentorship from business owners.
• Flexible scheduling that adapts to seasonal event volumes.
• Engaging variety in daily responsibilities.
• Opportunities to develop valuable skills in administration, customer relations, and event operations.
• Potential for expanding responsibilities and hours as the company continues to grow.