Administration Support Officer

Role overview

This post offers clerical and reception support to the Diabetes & Endocrinology team at Nevill Hall Hospital. The role involves handling general enquiries and completing day-to-day administrative work for the department.

This is a fixed-term appointment for 2 years from the start date, created to meet service requirements.

Main duties

• Support the Diabetes & Endocrinology clinics with a range of administrative tasks.
• After completing induction, build current knowledge of outpatient clinic processes so you can schedule, change and cancel appointments and deal with simple patient queries.
• Develop a working understanding of clinic protocols and any specialty-specific standards.
• Update waiting list records, contact patients by phone, answer calls and arrange appointments through the Myrddin Patient Administration System.

Organisation information

Aneurin Bevan University Health Board is an award-winning NHS employer focused on compassionate care. It serves a population of around 650,000 and employs more than 16,000 people. The organisation offers integrated acute, primary and community care and supports staff at every career stage.

Employees can access paid mandatory training, in-house learning, recognised qualifications, career pathways and management development programmes. Flexible working, occupational health support, work-life balance and wellbeing initiatives are also part of the wider offer.

The Health Board’s Clinical Futures strategy is aimed at improving care closer to home while maintaining excellent hospital services and developing modern ways of working.

Important information

The post is open to applicants with protected characteristics, including disabled and neurodiverse people and members of the Armed Forces Community. Applications in Welsh are welcomed and will be treated no less favourably than English applications.

If you need any adjustments to take part in the recruitment process, you are encouraged to discuss these directly with the recruiting manager. You do not need to share personal or medical details; simply explain what support would help you participate fully. If you require information in a larger font, braille or another format, you may contact the recruiting manager or the recruitment team on 01495 745805 option 3, or email abb.vacancyrequests@wales.nhs.uk.

If shortlisted, you will be contacted using the email address provided in your application, so it should be checked regularly. Successful candidates will receive their conditional offer and information pack by email.

The vacancy may close early and can also be withdrawn if filled through internal redeployment. Flexible working is supported. The organisation is smoke-free by law, and smoking is not permitted anywhere on its sites for staff, contractors, patients or visitors. Help to stop smoking is available through the Help Me Quit Team.

The salary scale for Band 3 has been adjusted under the NHS Agenda for Change pay award for 2026/2027 and will be introduced in August 2026, backdated to 01 April 2026 where relevant.

Working conditions

The ability to speak Welsh is desirable. Welsh and/or English speakers are equally welcome to apply.