GP Receptionist / Administrator

Role overview

Tredegar Medical Practice is looking for a GP Receptionist / Administrator to join the practice team on a fixed-term basis until 31 May 2027, helping cover service needs. This position is part of the wider Aneurin Bevan University Health Board, supporting a multidisciplinary team and contributing to the day-to-day running of the practice.

The role sits at the front line of patient contact and administration. You will welcome and guide patients, manage appointments, handle personal information, respond to enquiries, and help ensure information reaches the right clinical or external teams quickly and accurately.

The ability to speak Welsh is an advantage for this post, and applications are welcome from Welsh and English speakers alike.

Main duties

• Keep the practice appointment system running smoothly and monitor it throughout the day.
• Handle appointment requests received in person, by phone, and through electronic channels.
• Answer incoming calls, deal with queries appropriately, and escalate issues where needed.
• Direct patients to the most suitable service or next step.
• Act as a first point of contact for patients, staff, and external organisations.
• Pass messages, information, and requests to the clinical team and liaise with agencies such as secondary care and community services.
• Arrange patient appointments and support general patient administration.
• Process personal information with care and accuracy.

Knowledge and experience

The successful candidate should have practical understanding of administrative systems, patient information and admissions systems, office procedures, and data entry methods gained through on-the-job training. A customer-facing background is important, along with strong interpersonal and communication skills.

Applicants should be comfortable working accurately, paying close attention to detail, handling correspondence, and managing appointments. The ability to work independently, stay self-motivated, perform well under pressure, and contribute effectively to a team is essential.

Desirable experience includes working with GP clinical systems, prior employment in a healthcare environment, familiarity with medical terminology, knowledge of patient confidentiality practices, and strong organisational skills with the ability to prioritise tasks and meet deadlines. Welsh language skills at levels 1 to 5 across understanding, speaking, reading, and writing are also desirable.

About the employer

Aneurin Bevan University Health Board is a large NHS organisation serving a population of 650,000 and employing more than 16,000 staff. It provides integrated acute, primary, and community care, and promotes career growth through training, development programmes, recognised qualifications, management development opportunities, occupational health support, flexible working, and a focus on work-life balance.

The organisation is also working towards a Well-being Centre of Excellence and continues to develop its Clinical Futures strategy, aiming to bring care closer to home while maintaining high-quality hospital services when needed.

Additional information and conditions

Applications are welcomed from people with protected characteristics, including disabled and neurodiverse candidates, as well as members of the Armed Forces Community. Candidates may apply in Welsh, and Welsh-language applications will be treated no less favourably than English-language ones.

If you need any adjustments or support during the application or interview process, you are encouraged to discuss this directly with the recruiting manager. You do not need to share personal or medical details unless you wish to; simply explain what support would help you take part fully. If you require documents in a larger font or another format, such as braille, you can contact the recruiting manager named in the advert or the recruitment team on 01495 745805 option 3, or email abb.vacancyrequests@wales.nhs.uk.

If shortlisted, you will be contacted using the email address provided in your application, so email accounts should be checked regularly. Any conditional offer and information pack will also be sent by email. The organisation may close the vacancy early, and the post can also be withdrawn if it is filled through internal redeployment.

Aneurin Bevan University Health Board supports flexible working. Its sites are smoke-free by law, and smoking is not permitted anywhere on ABUHB premises for staff, contractors, patients, or visitors. Help is available through the Help Me Quit Team for anyone wishing to stop smoking.

The salary scale for Band 3 has been revised as part of the NHS Agenda for Change pay award for 2026/2027. The updated scale will be implemented in August 2026 and backdated to 1 April 2026 where applicable.