ADHD Care Navigators & Prescription Clerks

About Psicon

Psicon is a specialist neurodevelopmental service that collaborates with various NHS trusts to provide autism and ADHD assessments. Although independent, the majority of our work supports the NHS. Psicon prioritizes delivering top-tier psychological support and healthcare through innovative methods to uphold industry-leading standards.

Role Overview

We are seeking experienced medical administrators to join our ADHD service team. Candidates shortlisted will be invited to participate in a 'Meet the Team' recruitment event at our Burgate Operations Centre in July or August, requiring a minimum attendance of three hours.

Key Responsibilities

• Oversee daily management of the ADHD medication review caseload, coordinating care across all age groups based on priority needs.
• Track appointment gaps, missed follow-ups, and other care pathways, escalating priorities to the wider team with input from the ADHD lead.
• Monitor prescription requests to ensure adequate availability of prescription writing slots and arrange coverage during clinician absences or illnesses.
• Identify patients of incorrect age or outside service area and ensure their care is appropriately transferred.
• Manage clients pending discharge by coordinating with clinicians to finalize the process.

Candidate Profile

• Proven experience in customer-focused administrative roles.
• Strong interpersonal skills and keen judgment.
• Track record of meeting KPIs and deadlines while juggling multiple priorities in a fast-paced setting.
• Ability to maintain composure and professionalism under pressure.
• A commitment to delivering high-quality service and exemplary client care.
• Exceptional communication skills capable of engaging diverse groups.
• Aptitude for building and sustaining productive professional relationships with colleagues.

Work Arrangement

This position is based centrally in Canterbury, Kent. Please note, there is no onsite parking available. The role has core hours from 09:00 to 17:00 with a hybrid schedule of three days in-office and two days remote work, totaling 37.5 hours per week.

Working at Psicon

We view our employees as vital to service delivery and invest in nurturing their potential by providing resources and opportunities for growth. Our team embodies the values of trust, integrity, commitment, and kindness, working collaboratively to deliver excellent customer service, efficient clinical work, workforce engagement, and true inclusivity.

We actively promote diversity and inclusivity, welcoming applicants from all backgrounds and offering support to remove barriers during the recruitment process. Contact us if you require any adjustments or assistance with your application or interview.

Employee Benefits

• Annual leave totaling 32 days, inclusive of bank holidays.
• Flexible leave scheme allowing purchase or sale of additional leave days.
• Special well-being days and a birthday lie-in.
• Participation in a pension plan with an option to enhance contributions through salary sacrifice.
• Access to a cycle-to-work scheme.
• Employee discounts through Psiconnect reward gateway.
• Blue Light Card membership.
• Weekly pastry treats on Mondays.
• Company-funded social events.
• Staff well-being bursary program.

Additional Details

• For more information, you may contact our recruitment team via email or phone.
• Opportunities may close early due to high application volume; prompt and complete applications are encouraged.
• Our recruitment process includes comprehensive referencing over a three-year period, enhanced DBS checks, verification of up-to-date mandatory training, and confirmation of eligibility to work in the UK.