Account Manager – The Merch Collective

About the Role

This opportunity enables you to manage impactful commerce initiatives for internationally renowned artists and creative brands. Serving as a central liaison between clients, artists, and internal teams, you will lead merchandise and commerce strategies across multiple platforms including touring, e-commerce, retail, licensing, events, and special activations from initial concept through to execution. The role blends strategic planning, relationship cultivation, and operational excellence to deliver outstanding fan experiences within a vibrant and creative work environment. Collaboration with cross-functional teams will be essential in growing revenue and enhancing artist branding.

Key Responsibilities

• Act as the principal contact for artists, management teams, and internal stakeholders to foster strong partnerships and ensure seamless project execution.
• Design and implement strategies across merchandise, e-commerce, touring, retail, VIP experiences, licensing, and events to boost fan engagement and commercial success.
• Handle end-to-end product development including concept creation, securing creative approvals, managing production schedules, launching products, and coordinating fulfillment.
• Facilitate cooperation among creative, production, finance, operations, retail teams, and external partners to ensure quality and timely delivery.
• Identify opportunities for process enhancements, expansion of commerce initiatives, and business growth support.
• Offer strategic insight derived from market analysis, client objectives, and commercial prospects.
• Maintain client trust through transparent communication, accountability, and exceptional customer service.
• Contribute to team growth, operational efficiency, and the development of scalable workflows.

Candidate Requirements

• Minimum of 5 years’ experience in merchandising, e-commerce, retail, brand partnership, artist management, or a related commerce-driven role.
• Demonstrable project management expertise capable of handling multiple deadlines, stakeholders, and deliverables simultaneously.
• Track record of building and sustaining strong relationships with clients, creatives, and diverse teams.
• Deep understanding of merchandise strategies, fan engagement initiatives, retail operations, and revenue generating opportunities.
• Superior communication and collaboration skills for working effectively across various teams and stakeholders.
• Highly organized, proactive, and detail-oriented with a problem-solving approach.
• Ability to blend strategic planning with hands-on execution in a fast-paced setting.
• Passion for music, entertainment, consumer products, and crafting inspiring customer experiences.

Benefits

• Participate in creative projects and artist-led commerce initiatives on an international scale.
• Flexible remote working arrangements within the United States.
• A modern, diverse, and innovative culture emphasizing collaboration and creativity.
• Opportunities for professional growth and continuous learning.
• Comprehensive healthcare coverage including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan featuring employer matching contributions.
• Optional benefits covering identity theft, pet care, mental wellness, meditation, and fertility support.
• Fully paid leave for childbirth, bonding, and caregiving responsibilities.
• Assistance programs for families with developmental disabilities and neurodiversity.
• Subsidized backup childcare and elder care services.
• Financial reimbursement options for adoption, surrogacy, tuition fees, and student loans.
• Winter break period from Christmas through New Year's.

Additional Information

This opportunity is managed by a partner company responsible for application processing and next step coordination. The hiring process utilizes AI to swiftly and fairly evaluate candidates against the core requirements, with final recruitment decisions made by the internal team. Data privacy is respected and candidates’ information is handled following stringent legal standards including GDPR. AI tools assist recruitment but do not replace human decision-making.